Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of key law firm and corporate legal clients, acting as their main contact and strategic partner.

• Establish and maintain trusted relationships with clients.

• Propel account growth by identifying and pursuing upsell and cross-sell opportunities.

• Keep precise CRM account plans and forecast sales pipeline closing dates and next steps.

• Oversee the customer lifecycle, resolve issues, and ensure client satisfaction and loyalty.

• Utilize customer health data and engagement trends to pinpoint at-risk accounts and formulate retention strategies.

• Collaborate with Solutions Consultants on value propositions, demonstrations, and ROI-driven proposals.

• Work in partnership with Customer Success on onboarding, adoption, and long-term product utilization.

• Provide insights to Product and Solutions teams to shape roadmap priorities.

• Advocate for client perspectives internally and promote continuous service enhancements.

• Inform customers about best practices, new functionalities, and industry trends.

• Fulfill additional responsibilities that support departmental and company goals.

⛳️ Requirements

• Bachelor's Degree in Business, Marketing, or a related field.

• 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.

• Demonstrated success in managing enterprise or strategic accounts, with a history of surpassing retention and growth targets.

• Strong comprehension of cloud-based software solutions and experience guiding clients through transitions from on-premises to cloud.

• Outstanding relationship-building and executive communication skills, capable of influencing and advising senior stakeholders.

• Analytical and commercially focused, able to translate customer objectives into actionable account strategies.

• Highly collaborative with a comfort in working cross-functionally among Product, Solutions, and Customer Success teams.

• Strategic thinker with a proactive, solution-oriented mindset and keen attention to detail.

• Strong proficiency in CRM tools; Salesforce is preferred.

• Experience managing renewals, forecasts, and pipeline in complex sales settings.

• Willingness to travel up to 25–50% as business needs dictate.

• Moderate physical capacity required: 20–50 lbs; frequent lifting, bending, or standing.

• Must possess legal authorization to work in the United Kingdom.

• Elite does not offer employment sponsorship for this position.

🏝️ Benefits

• Competitive Compensation Package.

• Comprehensive Healthcare Coverage (Health, Dental, Vision).

• Retirement Savings Plan with an Employer Contribution.

• Professional Development Opportunities.

• Tuition Reimbursement.

• Parental Leave.

• Time Off.

• Wellness Initiatives.

• Employee Assistance Program.

• Generous Global Parental Leave.

• Calm, free premium subscription.

• Employee Discount Program.

• Flexible remote work model.

• Workspace choice within the home country.

• Hybrid work environment options.