Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete life-cycle for designated accounts, focusing on retention and customer success.

• Handle quarterly renewals, Net Revenue Retention, and upsell targets.

• Act as the primary liaison for key strategic school and state-system accounts.

• Recognize and prioritize the needs and objectives of clients.

• Offer strategic consulting services for student engagement, targeted outreach, lead generation, and application management.

• Supervise contract implementation and management across participating educational institutions.

• Direct daily client project execution alongside Customer Success Managers and Engagement Strategists.

• Track project activities, resources, timelines, KPIs, NPS, and product usage.

• Create and manage project plans with client teams.

• Facilitate discovery sessions and configure the Element451 platform, including student journeys, communication workflows, AI tools, and system integrations.

• Record existing processes and align best practices with industry standards and regulatory requirements.

• Enhance student journeys, communication strategies, and enrollment procedures.

• Evaluate recruitment and enrollment business processes and propose enhancements.

• Deliver progress reports and presentations to stakeholders.

• Collaborate with sales, product development, customer support, and leadership teams.

• Create Managed Services documentation, processes, and playbooks.

⛳️ Requirements

• At least 7 years of experience in a customer-facing role, preferably within SaaS environments.

• Demonstrated success in managing and expanding high-value, strategic accounts.

• Strong analytical and problem-solving abilities, with the capacity to convert data into actionable insights.

• Exceptional communication, relationship management, and presentation skills.

• Familiarity with customer success methodologies and tools like Salesforce and Gainsight is advantageous.

• Strategic mindset with the capability to formulate and implement customer success plans.

• A strong desire to build trust and surpass customer expectations.

• Bachelor’s degree is required.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• A collaborative and innovative work environment.