Account Manager

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversee customer accounts to ensure that company initiatives are effectively executed and functioning properly.

• Foster and sustain robust, long-term relationships with customers, acting as their primary contact and advisor.

• Enhance and expand current accounts by comprehending customer requirements, resolving issues, and recognizing additional sales opportunities.

• Acquire a comprehensive understanding of the company's products and services to meet customer needs effectively.

• Engage with customers through verbal and written communication, providing them with regular updates and reports.

• Collaborate with sales, marketing, and customer service teams.

• Establish relationships at client locations to secure ongoing business and extend the company's reach.

• Identify continuous improvement initiatives and cross-selling opportunities within accounts.

• Support sales efforts, including creating proposals and delivering presentations.

• Successfully complete DuBois field training programs.

• Utilize the company's analytics platform to prepare and present service reports.

• Adhere to DuBois safety protocols and complete all required training.

• Travel to customer locations for routine service visits and conduct business reviews.

• Execute essential functions with or without reasonable accommodations.

⛳️ Requirements

• Must reside in Louisville, KY or Lexington, KY.

• A minimum of 3 years of experience in Industrial Chemical sales, account management, customer service, or a related field is preferred.

• Exceptional customer service skills to cultivate and maintain positive relationships with customers.

• Capable of managing multiple accounts and prioritizing tasks, necessitating strong organizational and time management abilities.

• Proficient in resolving customers’ technical challenges and assisting with improvement processes using product knowledge.

• Document and convey service findings for each customer service visit.

• Excellent oral, written, and presentation skills.

• Skilled in performing technical/mechanical on-site testing.

• Ability to learn and assist with DuBois e-Tools, System Surveys, and Cost Calculators.

• Strong critical thinking and problem-solving abilities with meticulous attention to detail.

• Proficient in Microsoft Office, Customer Relationship Management (CRM), and analytical tools.

• Capable of working independently with minimal supervision.

• Willingness to travel up to 50%, including overnight trips.

• A Bachelor’s degree in chemistry, engineering, metallurgy, or applied science fields is preferred.

🏝️ Benefits

• Equal employment opportunities without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.