Account Manager

This is a fully remote position, open to applicants in Sweden, +2 more countries.

📋 Description

• Acquire a comprehensive understanding of DoiT’s offerings, including its cloud management platform, support services, and customer requirements.

• Maintain ongoing knowledge, context, and accountability for assigned customers.

• Manage communications with relevant cloud vendor teams to explore customer growth possibilities and enhance revenue.

• Oversee customer-related support issues until they are resolved.

• Negotiate and finalize long-term agreements with key stakeholders.

• Identify new workload opportunities within customers’ cloud environments and SaaS solutions.

• Establish consistent engagement with the entire customer portfolio.

• Balance the needs of large strategic clients with those of rapidly growing emerging customers.

• Collect customer feedback to ensure products and solutions meet customer expectations.

• Relay customer feedback and requests to engineering teams to help prioritize project deliverables.

• Conduct quarterly reviews with customers to track project timelines, anticipated cloud-platform expenditures, and DoiT support and engagement feedback.

• Foster and enhance relationships with major cloud providers.

• Identify cost-saving opportunities within customer cloud environments.

• Collaborate with cloud-vendor sales representatives on shared customers.

⛳️ Requirements

• A minimum of 3 years of experience in Account Management within the EMEA market.

• At least 2 years of experience at a technology firm (SaaS, Systems Integrator, Cloud Vendor, etc.).

• Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.

• Excellent verbal and written communication skills in both English and Swedish.

• Strong technical acumen that facilitates effective collaboration with technical teams.

• Ability to develop influential relationships.

• Exceptional operational and administrative skills.

• Analytical mindset with a keen attention to detail.

• Capability to grasp both the broader context and finer details.

• Aiming for personal growth within the organization and a desire to continuously expand skill sets.

• Cloud certifications are advantageous (such as AWS Cloud Practitioner or Google Cloud Digital Leader certifications).

🏝️ Benefits

• Unlimited PTO.

• Flexible Working Options.

• Health Insurance.

• Parental Leave.

• Employee Stock Option Plan.

• Home Office Allowance.

• Professional Development Stipend.

• Peer Recognition Program.

• Flexibility for remote work.

• Options for a work schedule that harmonizes with personal life.