Account Manager

This is a fully remote position, open to applicants in Sweden, +2 more countries.

📋 Description

• Cultivate a thorough understanding of DoiT’s operations, cloud management platform, support services, and customer requirements.

• Maintain ownership and contextual awareness of assigned customers, communicating with vendor teams to showcase value and pinpoint revenue growth opportunities.

• Manage customer support escalations to resolution while ensuring a high level of customer satisfaction.

• Negotiate and finalize long-term commitments with key stakeholders.

• Identify new workload opportunities within customer cloud environments and SaaS solutions.

• Establish a consistent schedule for engaging with the entire customer portfolio.

• Aggregate customer feedback to align products and solutions with client needs.

• Relay customer feedback and requests to engineering teams for prioritization purposes.

• Conduct quarterly customer reviews that cover project timelines, anticipated cloud-platform spending, and DoiT support and engagement efforts.

• Maintain and enhance relationships with key cloud providers.

• Identify opportunities for cost optimization within customer cloud environments.

• Collaborate with cloud-vendor sales representatives on shared customers.

⛳️ Requirements

• A minimum of 3 years of experience in Account Management within the EMEA market.

• At least 2 years of experience at a technology firm (SaaS, SI, Cloud Vendor, etc.).

• Experience in supporting customers within the AWS, Google Cloud, Microsoft Azure ecosystems, or with other cloud vendors.

• Excellent verbal and written communication skills in both English and Swedish.

• Robust technical abilities that facilitate effective collaboration with technical teams.

• Capability to build influential relationships.

• Strong operational and administrative skills.

• Analytical mindset with a keen attention to detail.

• Ability to navigate between overarching strategies and finer details.

• A strong desire to grow within the organization and continuously expand skill sets.

• Cloud certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications) are a plus.

🏝️ Benefits

• Unlimited PTO.

• Flexible working options.

• Health insurance.

• Parental leave.

• Employee stock option plan.

• Home office allowance.

• Professional development stipend.

• Peer recognition program.

• Flexible schedule to balance work and home life.

• Opportunities to enhance skills both professionally and personally.