Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of client accounts that include automobile, property, and general liability exposures.

• Develop and execute client-specific Best Handling Practices.

• Address inquiries and concerns from clients and internal stakeholders.

• Create and sustain Service Level Agreements and Claims Handling Process/Guideline documents.

• Conduct regular stewardship and meetings with clients.

• Assist in achieving financial and production goals through KPI management.

• Evaluate adjuster performance via quality assurance reviews, audits, meetings, and complaint management.

• Review operational dashboard KPI targets on a weekly basis.

• Offer potential leadership, guidance, and mentoring to a dedicated adjusting team.

• Serve in a consultative and advisory role regarding claims matters and technical issues.

• Engage in RFP processes for new business as well as existing client contract renewals.

⛳️ Requirements

• University Degree and/or CIP/FCIP Designation.

• At least 7 years of experience in Property & Casualty claims adjusting.

• Multi-provincial experience is preferred.

• Must be fully licensed in Ontario or able to obtain full licensing in Ontario and other provinces.

• Excellent communication skills, including listening, interviewing, and negotiating abilities.

• Capability to adapt communication style to suit the audience.

• Proven organizational skills and the ability to prioritize competing priorities.

• Proficient in computer skills and familiar with Microsoft Office Suite, especially Excel, Word, and PowerPoint.

• Capacity to learn new technical systems.

• Proactive and positive approach to customer service.

• Strong interpersonal and conflict management skills.

• Effective negotiation skills.

• Proficiency in speaking and writing French is considered an asset.

🏝️ Benefits

• Opportunities for career advancement into other claims lines, branch management, various Canadian branches, or new roles.

• Access to industry-leading iAdjust software.

• Support from experienced local claims professionals.

• Centralized support available after hours.

• Provision of dictation services.

• Compensation for billable hours and additional expenses.

• Flex-benefit plan with customizable coverage options.

• Availability of taxable and non-taxable health care spending options.

• Reimbursement for continuous education fees to maintain your license.

• Balanced workload.

• Accommodations can be provided upon request for candidates throughout the recruitment and assessment process.