This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist in the creation and implementation of customer account strategies that focus on client retention, revenue enhancement, cost reduction, and profitability metrics.

• Act as a reliable advisor to healthcare clients by comprehending their business needs and aligning them with appropriate solutions.

• Create account blueprints that outline contract details, expiration dates, services, products, and purchasing groups.

• Oversee projects and resolve issues across various departments to enhance customer outcomes.

• Deliver continuous product and service training to clinical personnel on aspects such as safety, sustainability, efficiency, compliance, and education.

• Offer product knowledge across the complete range of services provided.

• Aid in capturing, designing, reviewing, assessing, and modifying waste policies annually.

• Champion customer interests internally while collaborating with operations, sales, logistics, and finance teams.

• Execute regular audits concerning contractual safety, sustainability, efficiency, compliance, and educational KPIs.

• Assist in the installation of new products and the implementation of programs at customer locations.

• Facilitate strategic customer meetings by sharing best practices, business outcomes, and achievements.

• Contribute to quarterly business reviews by performing pre-work audits, data evaluations, gathering stakeholder input, and providing strategic recommendations and process enhancements.