Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of and maintain relationships with CropX customers throughout the California territory.

• Cultivate and sustain robust, trusted relationships with customers, gaining a comprehensive understanding of their operations, business needs, and objectives.

• Enhance customer retention, satisfaction, and long-term value derived from CropX solutions.

• Discover and pursue opportunities to increase CropX adoption among existing accounts, including the addition of products, users, acreage, and locations.

• Collaborate closely with customers throughout the season to ensure the delivery of value and address their evolving requirements.

• Create account plans and keep an accurate record of account activity, opportunities, and growth potential within the CRM system.

• Act as a vital link between customers and CropX, conveying customer insights and needs back to the organization.

• Work alongside Sales, Customer Success, Agronomy, Operations, Product, and R&D teams to ensure a high-quality customer experience.

• Assist with customer onboarding and adoption in collaboration with relevant internal teams.

• Identify market trends, customer needs, and opportunities to enhance CropX's offerings and regional presence.

• Efficiently manage your schedule and travel while working independently across the territory.

⛳️ Requirements

• A minimum of 5 years of experience in account management, customer success, or a similar customer-facing role within the agriculture sector, specifically with growers and agricultural organizations in California.

• Knowledge of farming and/or agronomic experience, ideally in vineyard management.

• Familiarity with AgTech and/or precision agriculture.

• A strong commercial mindset, capable of identifying and cultivating expansion opportunities within existing accounts.

• Excellent account and relationship management skills, with a proven ability to comprehend customer needs from both business and technical viewpoints and to cultivate trusted, long-term partnerships.

• Proficient project management and execution skills, capable of overseeing multiple accounts, initiatives, priorities, and stakeholders concurrently.

• Ability to think independently, demonstrate good judgment, and possess a solid track record of problem-solving.

• Outstanding written and verbal communication skills, applicable in both individual and group settings.

• Comfort with technology and the ability to demonstrate software products both virtually and in-person.

• Working knowledge of CRM tools.

• Willingness and ability to travel regularly throughout the territory, especially during peak seasons.

🏝️ Benefits

• Competitive compensation package.

• Attractive incentive program.

• Employee Stock Ownership Plan (ESOP).

• Opportunities for 401(k) contributions.

• Group health insurance coverage.

• A growth-oriented, global work environment.

• Opportunities for personal and professional development.