Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish robust client relationships and act as the primary point of contact.

• Offer consultative assistance through analysis and consistent performance evaluations.

• Discover opportunities to upsell solutions that align with client objectives.

• Serve as the main liaison for assigned clients, guaranteeing outstanding service and support.

• Comprehend client goals, challenges, and industry trends to deliver customized solutions.

• Cultivate long-term, trust-based relationships that enhance client satisfaction and loyalty.

• Oversee contract expirations and prepare as well as present SVS solutions to retail partnerships.

• Monitor contract terms and conditions, promptly resolving any outstanding invoices.

• Track and assess client program performance, sales trends, and redemption statistics.

• Create and deliver comprehensive reports and dashboards during routine client meetings.

• Provide strategic insights to enhance gift card program performance.

• Identify chances to upsell services, features, and distribution channels.

• Collaborate with internal sales and product teams to develop revenue-generating solutions.

• Formulate account growth strategies to increase gift card program usage and adoption.

• Work alongside sales, operations, finance, and technology teams to implement client programs.

• Address issues promptly and proactively meet client needs.

• Assist in onboarding new clients and programs as needed.

⛳️ Requirements

• Background in account management, client services, or business development, ideally within the gift card, B2B (including reward and recognition and employee benefits), or loyalty sectors.

• Strong analytical capabilities with the capacity to interpret data and provide actionable insights.

• Demonstrated success in managing and expanding client accounts.

• Exceptional communication, presentation, and interpersonal skills.

• Ability to balance strategic thought with everyday client support.

• Proficiency in CRM tools, Excel, and data visualization/reporting platforms.

• Self-motivated individual who excels in collaborative environments.

• Fluent in English is required; additional languages are welcomed but not mandatory.

• Valid Driving License.

• Client-oriented and consultative approach.

• Strong business acumen along with negotiation skills.

• Data-driven in decision-making.

• Ability to thrive in a dynamic and rapidly changing industry.

• Collaborative and team-focused mindset.

• Willingness to travel for client presentations and team meetings, including occasional international travel to the US and broader Europe.

🏝️ Benefits

• Company-issued equipment.

• Formal, hands-on training.

• Competitive salary and benefits package.

• Company Car.

• Private medical coverage through Vitality.

• Access to Gratitudes – our exclusive rewards and discounts platform.

• Life insurance at 4x your annual salary.

• 5% employer pension contribution.

• Full access to LinkedIn Learning for personal and professional growth.

• Planned customer travel and occasional international travel to the US and broader Europe.