Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Creating outstanding solutions that captivate our customers and propel our business forward.

• Serving as the main point of contact for designated clients, ensuring top-notch service and assistance.

• Gaining a comprehensive understanding of client goals, challenges, and industry developments to deliver customized solutions.

• Fostering long-lasting, trust-based relationships that enhance client satisfaction and loyalty.

• Overseeing and managing contract expirations while preparing and presenting SVS solutions ahead of time to retail partners.

• Tracking and analyzing client program performance, sales patterns, and redemption statistics.

• Compiling and presenting detailed reports and dashboards during routine client meetings.

• Offering strategic advice to improve the performance of gift card programs.

• Spotting opportunities to upsell additional services, features, or distribution channels that improve client results.

• Working together with internal sales and product teams to recommend relevant solutions that drive revenue for both clients and the organization.

• Formulating account growth strategies that increase the utilization and adoption of gift card programs.

• Addressing issues swiftly while maintaining a proactive approach to client requirements.

• Assisting in the onboarding of new clients and programs as necessary.

⛳️ Requirements

• 3+ years of experience in account management, client services, or business development, ideally within the gift card, B2B (including Reward and Recognition and employee benefits), or loyalty sectors.

• Strong analytical capabilities with the aptitude to interpret data and deliver actionable insights.

• Demonstrated success in managing and expanding client accounts.

• Exceptional communication, presentation, and interpersonal abilities.

• Capacity to balance strategic planning with everyday client support.

• Proficient in CRM tools, Excel, and data visualization/reporting platforms.

• A self-motivated individual who flourishes in collaborative environments.

• Fluency in both French and English is mandatory; additional languages are a plus.

• A client-centric and consultative approach.

• Strong business acumen and negotiation expertise.

• Data-driven decision-making skills.

• A collaborative and team-focused mindset.

🏝️ Benefits

• Competitive salary with a commission structure.

• Holiday entitlement.

• Tools and training to ensure your success.

• Opportunities for career advancement.

• Pay transparency.