Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide exceptional sales support to healthcare clients in Victoria and Tasmania.

• Achieve and surpass annual sales targets, foster business expansion, enhance customer engagement, and increase market share.

• Cultivate and preserve long-lasting customer relationships while acting as the primary point of contact.

• Acquire new clients and expand existing accounts.

• Deliver presentations of solutions both in-person and virtually to physicians, practice personnel, and nursing staff.

• Establish trusted-advisor connections with key accounts, stakeholders, and executive sponsors.

• Ensure the timely and successful implementation of solutions that meet customer requirements.

• Report monthly and quarterly progress of initiatives to both internal and external stakeholders.

• Forecast and monitor critical account metrics.

• Observe competitor activities and their products.

• Analyze customer product usage and uphold an outstanding customer experience.

• Facilitate communication between customers and internal teams.

• Keep track of developments in the IVF market and adjust strategies as necessary.

• Formulate strategies to engage Clinical and Scientific contacts.

• Collaborate with the Sales Manager to plan schedules and objectives.

• Assist in the development and maintenance of regional services like warehousing and customer support.

⛳️ Requirements

• Proven ability to communicate, present, and influence credibly and effectively at every level of the organization, including executives and C-level leaders.

• Exceptional listening, negotiation, and presentation abilities.

• Outstanding verbal and written communication skills.

• Strong communication and decision-making capabilities.

• Self-driven and capable of thriving in a results-oriented environment.

• Natural relationship builder with integrity, reliability, and maturity.

• Strong teamwork and networking abilities.

• Commercial and business awareness.

• Proficient in reading and writing English.

• Quick to adapt to changes.

• Flexible approach to work to accommodate changes in the healthcare system or product registrations.

• Team-oriented with a positive attitude and a service mindset.

• Demonstrated account management experience or other relevant background.

• Over 5 years of Clinical Embryology experience.

• Experience in delivering client-centric solutions based on customer requirements.

• Proven capability to manage multiple projects simultaneously with meticulous attention to detail.

• Bachelor's Degree in a relevant field of study.

• Willingness to travel up to 40% across Australia/New Zealand.

• Manual handling and lifting may be necessary.

• Prolonged periods of sitting in front of a computer may be required.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Competitive salary and performance-based bonuses.

• Professional development and training opportunities.

• Comprehensive health and wellness programs.

• Flexible working arrangements to support work-life balance.