Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take full ownership of commercial retention and account health for approximately 50 public sector accounts.

• Monitor contract expiration dates, funding cycles, and fiscal year-end deadlines.

• Conduct quarterly business reviews to evaluate system utilization, platform health, SLA metrics, and future architecture roadmaps.

• Work in collaboration with delivery consultants and engineering teams to identify and resolve operational or adoption challenges.

• Recognize and secure capacity ingest upgrades, additional licensing for workloads, and module enhancements across Splunk and related observability/SIEM ecosystems.

• Define and position technical consulting packages, cloud migrations, architecture updates, and custom implementation projects.

• Present and negotiate multi-year agreements for managed operations, continuous administration, monitoring support, and staff augmentation.

• Manage opportunities from identification through technical scoping, proposal and SOW drafting, commercial negotiations, and contract finalization.

• Collaborate with Solutions Architects and Sales Engineers on technical discovery, architectural evaluations, and solution demonstrations.

• Convert agency compliance requirements, logging bottlenecks, and security directives into actionable technical workstreams.

• Navigate government procurement pathways, state term contracts, piggyback mechanisms, GSA schedules, and sole-source justification necessities.

• Maintain audit-ready CRM documentation and provide reliable monthly and quarterly revenue forecasts.

⛳️ Requirements

• A Bachelor’s degree from an accredited institution.

• At least 5 years of professional experience specifically in enterprise logging, SIEM, or observability sectors (e.g., Splunk, Elastic, Datadog, Microsoft Sentinel).

• Proven success in a dedicated Account Management or Commercial Customer Success position with dual quota responsibility for renewals and net-new expansions.

• Direct experience in managing relationships and contracts within state, local, higher education (SLED), or federal government accounts, including knowledge of fiscal budget cycles.

• Strong foundational understanding of SIEM/logging architectures, data onboarding, ingestion volume sizing, and compliance frameworks to lead initial qualification discussions independently.

• High standards of organizational diligence, contract tracking rigor, and disciplined pipeline governance.

• Splunk Core Certified Power User, Advanced Power User, or equivalent platform certifications (preferred).

• Demonstrated experience in structuring blended deals that include software licenses, advisory consulting SOWs, and recurring managed services (preferred).

• Familiarity with major public sector contract vehicles, including NASPO ValuePoint, GSA Schedule 70/MAS, OMNIA, and state-wide master contracts (preferred).

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuing education.

• Flexible working arrangements and a supportive work environment.