Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Articulate CivicPlus’s value proposition through phone and email to encourage the adoption of new functionalities and increase community engagement among existing clients.

• Foster enduring client relationships by guiding clients in optimizing CivicPlus products, features, and new module launches.

• Recognize opportunities for upselling and expansion.

• Conduct technical demonstrations of modules and new functionalities.

• Advise clients on best practices for website and community engagement.

• Oversee sales requests and manage the onboarding processes for new clients.

• Ensure timely communication with assigned clients within specified timeframes.

• Address client correspondence promptly.

• Evaluate and compile precise client feedback during project assessments.

• Execute additional tasks as assigned.

⛳️ Requirements

• Bachelor’s degree in business, marketing, or a related discipline (preferred).

• 2–5 years of experience in a BDS/SDR or comparable sales development role.

• Exceptional persuasive, analytical, and interpersonal skills.

• Strong and consistent phone presence with the ability to engage clients in a professional manner.

• Customer-oriented mindset with the capacity to foresee client needs and concerns.

• Proven ability to manage multiple tasks and meet deadlines efficiently.

• AI-savvy mindset with a demonstrated capacity to utilize AI tools to enhance productivity, decision-making, and work quality.

• Proven ability to effectively employ AI tools to improve productivity and results.

• Applicants must have authorization to work in the US.

🏝️ Benefits

• Comprehensive health insurance.

• Dental insurance.

• Vision insurance.

• Flexible Time Off.

• 401(k) plan.

• Potential variable pay based on established quotas.