Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as a representative for YORK Factory Direct while promoting the YORK/Hitachi product range within the designated market.

• Market and sell residential and commercial HVAC equipment, components, and supplies to HVAC contractors.

• Recruit new YORK dealers and enhance market presence.

• Cultivate existing customer relationships and expand share of wallet.

• Engage with customers to discuss YORK Factory Direct products and programs.

• Provide guidance to customers on program features to help grow their businesses.

• Identify and recruit customers that align with the YORK partnership criteria.

• Communicate the value proposition of “Why YORK.”

• Develop tailored marketing strategies with the assistance of market leaders and a marketing manager.

• Assist customers in selecting YORK products that meet their specific needs.

• Coach customers on effective selling techniques, product specifications, performance metrics, and application regulations.

• Negotiate pricing and sales terms.

• Ensure that customers participate in both local and virtual training sessions.

• Establish and monitor weekly, monthly, quarterly, and annual sales objectives and metrics.

• Oversee overall sales performance, sales calls, product mix/segmentation, new dealer sign-ups, and training results.

⛳️ Requirements

• High School Diploma.

• Minimum of 5 years of experience in HVAC/R.

• At least 5 years of experience in strategic account management.

• Proficiency in Salesforce.

• Willingness to travel within Bucks, Montgomery, and Philadelphia Counties.

• A Bachelor's degree is preferred.

• Strong skills in business writing, verbal communication, and negotiation.

• Proficient in using Windows operating systems, including Microsoft Outlook and Teams.

• Self-driven with a high energy level and a strong desire to exceed objectives.

• Demonstrated ability to work effectively across sales and operations, aligning customer requirements with operational execution.

• Capable of using the sales process to identify and address customer objections/concerns and provide suitable solutions.

• Knowledgeable in principles and processes for delivering exceptional customer service.

• Skilled in listening, building trust, and successfully closing actions, projects, resolutions, or sales with customers.

• Business acumen, including sales forecasting, opportunity management, and customer planning.

• Ability to understand and communicate effectively in today's technology-driven business landscape.

• Successful completion of a drug screening and background check is required prior to the starting date.

• Equal opportunity employer, including disability and veteran status.

🏝️ Benefits

• Leadership coaching available throughout your career.

• Comprehensive onboarding including sales programs, product information, and company insights.

• Continuous access to sales leaders for inquiries and mentorship.

• Support from market leaders and a marketing manager as necessary.

• Industry-leading training sessions provided both locally and virtually.

• Local service manager assistance.

• Full-time employment.