Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Responsible for managing the entire process from post-implementation support for existing clients to additional proposals and contract renewals.

• Accountable for maintaining the retention rates of assigned accounts and increasing the transaction value per account.

• Understand customer usage and business challenges, building relationships from key personnel on-site to decision-makers.

• Support onboarding, assist with internal penetration, and propose improvements based on usage data.

• Expand horizontally to other departments and group companies while maximizing LTV through proposals for higher-tier plans.

• Create proposal materials, conduct negotiations, and manage contract renewals.

• Identify key clients, design and execute account plans and growth scenarios.

• Manage pipeline and sales progress using CRM tools.

• Collaborate with product, marketing, and sales departments to incorporate customer feedback into product enhancements.

⛳️ Requirements

• At least 3 years of practical experience in corporate sales, customer success, or account management.

• Experience in proposing and negotiating with large enterprises.

• Proven ability to independently manage the sales flow and complete the closing process.

• Experience achieving numerical goals related to sales, renewals, and upselling.

• Ability to understand client operations and industries, formulating hypotheses to structure and address challenges leading to proposals.

• Capability to drive projects with a focus on implementation and operation while engaging stakeholders both internally and externally.

• Experience in customer success, account management, or sales within software/SaaS companies (preferred).

• Experience in new business development (preferred).

• Work experience in startups or rapidly growing companies (preferred).

• Knowledge in legal and compliance areas (preferred).

• Business-level or higher proficiency in English (preferred).

• Ability to operate independently in a fully remote environment, identifying and addressing challenges without supervision.

• Proactive in adapting and taking action in a frequently changing environment.

🏝️ Benefits

• Fully remote work environment.

• In-person tasks such as client visits and event attendance.

• Flexible working hours.

• Flexible time: 6:00 AM to 11:30 AM / 3:00 PM to 10:00 PM.

• Core time: 11:30 AM to 3:00 PM.

• Virtual office setup.

• Complete two-day weekends (Saturdays, Sundays, public holidays, year-end and New Year holidays as determined by the company, and other designated days).

• Full-time employee with an annual salary system (includes fixed overtime pay).

• 6-month probation period.