Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Initiate and cultivate professional relationships with clients while ensuring their satisfaction is consistently upheld.

• Deliver timely and precise responses to client inquiries.

• Clearly communicate with clients and escalate any issues to the account lead.

• Show an understanding of client needs and proactively manage subsequent steps.

• Ensure adherence to quality control standards and compliance guidelines.

• Gain a comprehensive understanding of projects while enhancing knowledge of the account and key therapy areas.

• Begin to familiarize oneself with content and review drafts produced by the scientific team.

• Collaborate with the team to guarantee that the client receives suitable strategic, creative, and digital planning.

• Assume responsibility for individual project and financial deliverables, coordinating project activities and delegating tasks within the team.

• Provide tactical and operational guidance, seeking solutions to facilitate successful project delivery.

• Lead and actively participate in internal and external meetings as appropriate.

• Establish and manage project management processes to keep track of all project-related details, including timelines and budgets.

• Oversee day-to-day project activities from initiation to completion.

• Exhibit proactivity and accountability throughout the project management lifecycle.

• Supervise the activities of junior colleagues, ensuring quality standards are upheld.

• Mentor junior team members and adopt a coaching approach for their support.

• Utilize initiative to solve problems and drive results, readily seeking senior support when necessary.

• Collaborate and build relationships with the broader BOLD team, including Scientific, Creative, Editorial, Finance, and others.

• Deliver projects as per agreed financials and timelines, proposing solutions to the senior team when challenges arise.

• Create budgets for frequently used deliverables with minimal input from the wider team.

• Effectively liaise with third-party suppliers.

• Assist in the preparation of monthly financial reports and revenue forecasts.

• Monitor account budgets and communicate any potential issues, proactively anticipating out-of-scope projects and initiating discussions with clients.

• Identify and articulate reasons for projects exceeding or falling short of budget compared to current forecasts.

• Ensure timely completion of timesheets for the team.

⛳️ Requirements

• Experience in the Medical Communications industry.

• Background working across various therapy areas and project deliverables.

• Proven track record in a fast-paced work environment.

• Strong financial and commercial acumen with confidence in developing budgets and financial reports.

• Excellent attention to detail and effective communication skills with a range of stakeholders, including clients, third-party suppliers, senior leaders, and broader business units.

• Solid understanding of pharmaceutical regulations.

• Bachelor’s degree preferred in science, pharmacology, or medicine.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Collaborative and dynamic working environment.

• Comprehensive benefits package, including health and wellness programs.