Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise, coordinate, and implement strategic initiatives for program accounts designated for support.

• Maintain and frequently update details and deliverables for customer programs.

• Execute sales tasks and follow-up actions, including product loads and special order bidding, processing, and follow-ups.

• Manage sample orders, including obtaining client approvals and coordinating deliveries to photography.

• Provide support for merchandising and sourcing activities.

• Conduct weekly reviews of negative Available-to-Promise (ATP) metrics.

• Analyze Performance Analysis Review (PAR) reports to guarantee customer satisfaction.

• Schedule meetings with ownership and clients.

• Implement strategies for customer retention and recovery.

• Collaborate with Purchasing and Production to ensure orders are fulfilled accurately and on time.

• Assess customer feedback to evaluate the potential for adding or removing products.

• Engage with external contacts and conduct site visits in support of national initiatives.

• Organize and execute program awareness activities while monitoring their effectiveness.

• Consult with the VP of National Accounts as necessary for planning and strategy.

• Notify the VP of National Accounts regarding contract expirations and modifications.

• Conduct customer engagement activities to enhance awareness.

• Strive to improve program KPIs within the PAR framework.

• Oversee timelines and project-related activities along with their KPIs.

• Maintain high client satisfaction scores.

• Carry out additional duties and responsibilities as assigned.

⛳️ Requirements

• Experience in the Promotional Products industry is essential.

• A High School Diploma is mandatory.

• A minimum of 5 years of experience as an Account Manager.

• Prior sales experience is required.

• Capable of interacting with various levels of departmental staff.

• Exceptional attention to detail and thoroughness is necessary.

• Proficient in Microsoft Office applications.

• Strong skills in Excel are required.

• Experience in Project Management.

• Background in Business Development.

• Competence in Sales Pipeline Management.

• Strong analytical skills are needed.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Short-term disability coverage.

• Long-term disability coverage.

• A variety of paid time off programs.

• Retirement plan with employer contributions.