Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee a portfolio of current clients throughout their entire lifecycle, from onboarding to renewal.

• Anticipate upcoming renewals, safeguard recurring revenue, and reduce churn.

• Recognize and capitalize on upselling and expansion opportunities to enhance ARR.

• Guide renewal negotiations and expansion opportunities through to completion.

• Work in partnership with BDR and Marketing teams.

• Facilitate the onboarding process for new clients based on their specific use cases, goals, and KPIs.

• Promote activation and consistent usage during the initial 30 to 60 days.

• Comprehend customers’ business and HR challenges and translate usage into quantifiable results.

• Conduct regular Success Reviews.

• Actively track accounts, including risks, opportunities, and forecasts.

• Collaborate with internal teams to deliver a seamless customer experience.

• Enhance sales processes, offerings, and overall customer experience.

⛳️ Requirements

• Minimum of 4 years of experience in Account Management, Key Account Management, or Account Executive roles within B2B SaaS.

• Experience managing strategic or enterprise-level accounts.

• Strong business acumen with a focus on NRR, expansion, and growth.

• Growth-oriented mindset and a proactive approach.

• Exceptional negotiation and closing abilities.

• Capability to navigate complex organizational structures.

• Proficient in using CRMs such as HubSpot and Salesforce.

• Professional fluency in English is a must.

🏝️ Benefits

• Autonomy and flexibility: Manage your workload independently according to current priorities and projects.

• Fully remote: Work from anywhere in Europe!

• Meal vouchers: €10-per-working-day Swile card.

• Health insurance: Comprehensive coverage through Alan.

• Savings and profit-sharing: Employee savings and profit-sharing programs.

• Well-being: Support for sports activities, gift vouchers, and access to a benefits platform.

• Coworking: Access to shared workspaces up to six times a month through Worklib.

• Team life: A strong company culture with four offsite events per year for in-person connection.

• Equipment provided to ensure every employee can work under optimal conditions.

• Annual budget of €3,000 allocated for team meetings.

• Variable compensation structure based on target achievement (60% variable).