Account Manager

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Assist current customers in fostering long-term satisfaction, retention, and growth.

• Achieve customer KPIs as outlined in the Commission and Goal Plan.

• Enhance and broaden relationships within designated accounts.

• Identify, address, and resolve any customer satisfaction or expectation issues.

• Monitor, manage, and renew client contracts effectively.

• Align with customer initiatives and long-term goals.

• Provide clients with insights on industry trends and Amplix products and services.

• Conduct daily interactions with customers through emails, calls, video meetings, in-person visits, 90-day reviews, training sessions, CCSM reviews, and QBR/EBRs.

• Accurately record customer activities in the CRM.

• Meet monthly and annual sales targets across upsells, cross-sales, one-time sales, and renewals.

• Maintain a comprehensive understanding of Amplix solutions, value propositions, and differentiators.

• Coordinate, prepare, and present sales proposals and scopes of work.

• Establish and nurture relationships with vendors and suppliers.

• Collaborate across various Amplix departments to enhance the customer experience.

⛳️ Requirements

• A Bachelor's degree or an equivalent combination of education and relevant experience.

• At least three (3) years of relevant experience using the education/experience combination.

• Demonstrated experience in sales, account management, or customer success.

• Proficiency in business software tools and platforms, including CRM systems, email communication, document creation, presentations, and data entry.

• Capability to maintain, back up, and manage essential digital records.

• Strong problem-solving and critical-thinking abilities.

• Skill in navigating complex situations and interpreting diverse written, verbal, or visual instructions.

• Willingness to travel up to 25%.

🏝️ Benefits

• Discretionary bonuses or sales commissions may be available.

• Flexible remote work arrangements.

• Reasonable accommodations provided for individuals with disabilities.

• Opportunities for career advancement.

• Chance to make a significant impact on a larger scale.