Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and expand a portfolio of customer accounts, fostering robust relationships with essential stakeholders while grasping their business objectives and priorities.

• Propel revenue growth within accounts by recognizing and securing upsell and cross-sell opportunities.

• Formulate account plans to pinpoint growth opportunities, enhance customer relationships, and optimize account potential.

• Cultivate and sustain relationships with key decision-makers, including senior stakeholders.

• Discover avenues to increase product adoption by comprehending customer workflows, challenges, and evolving business requirements.

• Oversee commercial discussions and negotiations, including pricing, contract expansions, and renewals where applicable.

• Keep track of account performance and engagement to identify risks, reveal opportunities, and drive growth and retention.

• Collaborate with Customer Success, Sales, and other internal teams to guarantee a consistent customer experience and align on account strategies.

• Monitor and report key account metrics, including revenue growth, expansion pipeline, and account performance.

• Aid in process enhancements by sharing customer insights and refining account management workflows and best practices.

⛳️ Requirements

• 3+ years of experience in account management, sales, or a related commercial role, ideally in a SaaS environment.

• A demonstrated history of driving revenue growth through upselling, cross-selling, and account development.

• Excellent relationship-building and communication skills, with the capability to engage stakeholders at all levels.

• Strong commercial insight and a consultative approach, with the ability to pinpoint opportunities, negotiate, and finalize expansion deals.

• Exceptional organizational and analytical abilities, with the capacity to manage multiple accounts and prioritize opportunities in a remote-first setting.

• Ability to excel in a remote-first environment and collaborate effectively with various internal teams.

• High sense of ownership, urgency, and the ability to perform well in a fast-paced environment.

🏝️ Benefits

• Pleasant work environment.

• Competitive salary.

• Health insurance.

• Stock options.

• Annual company trip to a secret location.