Account Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Propel commercial growth by collaborating with the entire U.S. sales force, distributors, and relevant internal teams.

• Engage proactively with sales representatives to advocate for products, exchange product and market information, and pinpoint joint customer-engagement opportunities.

• Act as the primary point of contact for commercial, product, application, and process-related inquiries from the sales team.

• Generate, qualify, and cultivate sales leads and opportunities.

• Transfer leads to the designated salesperson, distributor, or account owner with clear context, ownership, and next steps defined.

• Monitor assigned and transferred leads within the Company’s CRM from identification through to closure.

• Oversee opportunity progression and assist in eliminating obstacles from stalled or at-risk deals.

• Foster relationships with distributors, direct customers, end users, sales representatives, consultants, environmental agencies, municipalities, and water-management organizations.

• Present products, provide commercial support, and deliver training.

• Collaborate with the Waterloo, Ontario back office and Delft headquarters on quoting, order processing, shipping, technical inquiries, marketing initiatives, and customer follow-up.

• Supply pipeline reporting, forecasts, activity updates, and sales insights to the Global Sales and Marketing Manager.

• Travel across the United States for sales meetings, customer visits, distributor development, trade shows, training, and opportunity advancement.

• Submit expense reports, travel itineraries, forecasts, and activity reports.

• Meet the assigned national sales target and enhance market presence and distributor effectiveness throughout the United States.

⛳️ Requirements

• A minimum of three to five years of commercial experience in sales, business development, account management, channel support, sales enablement, or a closely related field is required.

• Proven experience working with multiple stakeholders and coordinating activities across sales teams, distributors, customers, and internal functions.

• Capability to communicate regularly and effectively with a geographically dispersed sales organization.

• Experience in generating, qualifying, transferring, and tracking leads and opportunities through a CRM system.

• Strong commercial judgment, effective follow-through, and organizational discipline.

• Ability to manage various opportunities and stakeholder requests concurrently.

• Confident in presentation and product-promotion abilities.

• Skillful in clearly articulating value propositions and adapting messaging for diverse audiences.

• Excellent written and verbal communication, reporting, forecasting, and relationship-management skills.

• A collaborative, service-oriented mindset with persistence and accountability to achieve a challenging sales target.

• Ability to work autonomously from a home office while maintaining connectivity with the broader commercial team.

• Preferred experience in environmental monitoring, water management, instrumentation, technical products, or environmental consulting.

• Must be eligible to work in the U.S. or Canada without company sponsorship, now or in the future, for employment-based work authorization.

• F-1 visa holders with OPT requiring H-1B status, TNs, or current H-1B visa holders will not be considered.

🏝️ Benefits

• Commission

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-Term Disability

• Long-Term Disability

• 401(k) match of up to 3%

• Home-office-based work

• Initial product training at the Delft, Netherlands location