Account Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Propel commercial growth by collaborating with the entire U.S. sales force, distributors, and relevant internal teams.

• Maintain proactive communication with sales representatives to promote products, disseminate product and market information, and pinpoint opportunities for joint customer engagement.

• Serve as a primary point of contact for commercial, product, application, and process-related inquiries from the sales team.

• Generate, qualify, and cultivate sales leads and opportunities, then transfer them to the appropriate salesperson, distributor, or account owner.

• Track assigned and transferred leads within the Company’s CRM from initial identification to closure.

• Monitor opportunity progression, identify stalled or at-risk deals, and collaborate with sales stakeholders to eliminate barriers.

• Build and sustain relationships with distributors, direct customers, end users, sales representatives, consultants, environmental agencies, municipalities, and water-management organizations.

• Deliver product presentations, commercial support, and training to enhance sales-team product positioning.

• Work in conjunction with the Waterloo, Ontario back office and Delft headquarters on quoting, order processing, shipping, technical inquiries, marketing initiatives, and customer follow-up.

• Provide pipeline reporting, forecasts, activity updates, and sales insights to the Global Sales and Marketing Manager.

• Travel across the United States for sales meetings, customer visits, distributor development, trade shows, training, and opportunity advancement.

• Submit expense reports, travel itineraries, forecasts, and activity reports.

• Meet the assigned national sales target while enhancing market presence and distributor effectiveness throughout the United States.

⛳️ Requirements

• A minimum of three to five years of commercial experience in sales, business development, account management, channel support, sales enablement, or a closely related field is required.

• Proven experience collaborating with multiple stakeholders and coordinating activities across sales teams, distributors, customers, and internal functions.

• Demonstrated ability to communicate frequently and effectively with a geographically dispersed sales organization.

• Experience in generating, qualifying, transferring, and tracking leads and opportunities through a CRM system.

• Strong commercial judgment, follow-through, and organizational discipline, with the capacity to manage multiple opportunities and stakeholder requests simultaneously.

• Confident presentation and product-promotion skills, with the ability to clearly articulate value propositions and adapt messages for diverse audiences.

• Excellent written and verbal communication, reporting, forecasting, and relationship-management skills.

• A collaborative, service-oriented mindset combined with the persistence and accountability necessary to achieve demanding sales targets.

• Ability to work independently from a home office while remaining well-connected to the broader commercial team.

• Experience in environmental monitoring, water management, instrumentation, technical products, or environmental consulting is preferred.

• Must be eligible to work in the U.S. or Canada without company sponsorship, now or in the future, for employment-based work authorization.

• F-1 visa holders with Optional Practical Training (OPT) who require H-1B status, TNs, or current H-1B visa holders will not be considered.

🏝️ Benefits

• Commission.

• Home-office-based remote work.

• Initial product training at the Delft, Netherlands location.