Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Drive revenue growth and enhance retention within a designated portfolio of accounts.

• Identify and pursue opportunities for upselling and cross-selling based on customer objectives and requirements.

• Construct persuasive cases for product extensions or improvements.

• Renew customer contracts while achieving or surpassing expansion revenue goals.

• Maintain strategic relationships with essential stakeholders.

• Serve as a customer advocate internally and collaborate across departments to support growth initiatives.

• Develop focused account plans that include actions and timelines for growth.

• Utilize data-driven insights to identify high-potential accounts and customize engagement strategies.

• Establish a regular schedule for check-ins and strategic reviews.

• Demonstrate Addigy's impact through quarterly business reviews (QBRs) and regular calls.

• Anticipate potential challenges and proactively manage associated risks.

• Employ AI tools such as Claude to enhance research, personalization, and workflow efficiency.

• Create and implement strategic account plans within the first 90 days.

• Prioritize onboarding processes and relationship-building activities.

• Identify cross-sell and upsell opportunities early in the customer journey.

⛳️ Requirements

• Proven experience in account management or customer success, with a history of achieving or exceeding revenue targets in the SaaS or technology sector.

• Experience in selling to or managing existing customers with a focus on Managed Service Providers (MSPs).

• Demonstrated capability in building and nurturing influential, trust-based relationships that foster revenue growth and retention.

• Proficient in formulating account strategies based on customer data, utilizing a systematic approach to expand accounts and secure renewals.

• Strong analytical and problem-solving abilities, with a proactive approach to identifying challenges and facilitating solutions.

• Familiarity with Apple device management, MDM, RMM, or endpoint security solutions.

• Experience with Salesforce (including Quote to Cash), Gainsight, or similar customer success/CRM tools.

• Comfortable using AI tools (such as Claude or similar) in daily workflows.

• Ability to operate within the East Coast Time Zone.

🏝️ Benefits

• Competitive base salary and commission structure that aligns with experience.

• Remote work flexibility.

• Quarterly travel for team meetings, trade shows, and customer engagements.

• Commitment to an equal opportunity and inclusive work environment.