Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of and oversee various Amazon/eCommerce client accounts, priorities, and deliverables.

• Develop strong, trustworthy relationships with clients through clear and proactive communication.

• Comprehend client objectives, priorities, and challenges, converting them into actionable next steps.

• Manage stakeholder expectations and synchronize clients with internal teams.

• Detect issues before they escalate and take responsibility for providing solutions.

• Collaborate with internal teams to meet client needs and account priorities.

• Track account performance and leverage Amazon/eCommerce insights to uncover opportunities and risks.

• Clearly communicate account updates, recommendations, and results.

• Lead discussions and make informed decisions when dealing with shifting priorities or challenges.

• Present information and recommendations to clients in a professional and engaging manner.

• Consistently enhance client experience and account performance.

• Work directly with the owner and support high-impact projects that drive client success.

⛳️ Requirements

• Extensive experience in client relationship management and effective communication.

• Strong understanding of Amazon and eCommerce platforms.

• Proven experience in managing multiple accounts, projects, or competing priorities.

• A strong ownership mindset with a proactive, solutions-focused approach.

• A leadership mindset; comfortable taking the initiative, making decisions, and guiding internal teams as necessary.

• Exceptional stakeholder management abilities.

• Outstanding English communication and presentation skills.

• Highly organized, dependable, and capable of working independently with minimal oversight.

• Adaptable to a fast-paced environment where priorities may change rapidly.

• Previous experience in an Amazon/eCommerce agency is advantageous.

• Familiarity with Excel or Google Sheets, especially for reporting and data analysis, is a plus.

🏝️ Benefits

• 24 days of annual leave: 15 regular paid days, 8 national holidays, and 1 birthday leave.

• Quarterly wellness bonus.

• Annual performance-based salary increase policy.

• Opportunity for growth within a stable and expanding agency environment.

• Collaborate with a high-level, fast-paced team.

• Genuine ownership and autonomy over accounts and client relationships.

• Full-time position with the chance to develop long-term expertise in Amazon and eCommerce.

• Fully remote work from anywhere in the Philippines.