Account Manager – AdTech

This is a fully remote position, open to applicants in Poland.

📋 Description

• Develop and nurture long-term, trust-based relationships with customers.

• Serve as the main point of contact for key account discussions.

• Recognize and pursue growth opportunities within current accounts.

• Work in tandem with delivery teams on upselling and cross-selling efforts.

• Track customer satisfaction and proactively address potential risks.

• Align customer expectations with operational and delivery capabilities.

• Convert business requirements into organized internal action plans.

• Collaborate with Project Managers and delivery stakeholders to ensure clarity and predictability.

• Assist in contract renewals, commercial negotiations, and account planning activities.

• Contribute to strategies for long-term account development.

• Facilitate efficient communication between customers and internal teams.

• Promote continuous enhancement in customer engagement processes.

⛳️ Requirements

• Over 5 years of experience in Project Management and/or Program Management.

• Demonstrated experience in Account Management within a service-oriented IT company.

• Strong comprehension of operational processes in European and US corporations.

• Proven success in developing and expanding customer accounts.

• Practical experience in creating, negotiating, and managing delivery contracts.

• A strong commercial mindset with the ability to recognize business opportunities.

• Exceptional communication, stakeholder management, and negotiation abilities.

• Capable of building strategic, long-lasting partnerships with customers.

• Experience in balancing customer expectations with operational capabilities.

• A structured, analytical, and solution-focused approach.

• Upper-Intermediate level of English or higher.

• Experience in the AdTech sector is a plus.

• Background in working with distributed international teams is a plus.

• Experience collaborating with executive-level stakeholders is a plus.

• Understanding of the software delivery lifecycle and engineering processes is a plus.

• Experience in participating in pre-sales or business development activities is a plus.

🏝️ Benefits

• Opportunity to work with a dynamic and innovative team.

• Competitive salary and performance-based incentives.

• Comprehensive benefits package including health insurance.

• Professional development opportunities and training.

• Flexible working hours and potential for remote work.