Account Manager – Academia

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for renewal revenue within a portfolio of academic institutions.

• Identify, assess, and secure upsell and cross-sell opportunities for expansion.

• Maintain accurate forecasts and pipeline management with a strong emphasis on HubSpot CRM hygiene.

• Develop multi-threaded executive relationships with faculty leadership, program directors, simulation leaders, procurement, IT, and budget managers.

• Oversee pricing, packaging, and contract negotiations, including multi-year agreements.

• Execute account plans that map out stakeholders, renewal risks, competitive threats, and potential expansion avenues.

• Manage a portfolio consisting of 25–50 academic clients and initiate structured renewal processes six months prior to contract expiration.

• Enhance customer presence across various programs, campuses, cohorts, or departments.

• Conduct executive check-ins, commercial reviews, quarterly business reviews (QBRs), and stakeholder engagements.

• Promote utilization and implement best practices for customer success.

• Advance commercial discussions through procurement, contracting, and approval processes.

• Collaborate with Product, Clinical, and Support teams to eliminate obstacles and safeguard revenue.

• Represent OMS at conferences and events to strengthen customer relationships and identify expansion opportunities.

⛳️ Requirements

• A minimum of 3 years of experience in quota-carrying Account Management (renewals + expansion) within B2B healthcare or healthcare academia SaaS.

• Demonstrated success in achieving or exceeding 100%+ Net Revenue Retention (NRR) targets.

• Experience managing end-to-end renewals, including pricing strategies and negotiations.

• Strong skills in pipeline management, forecasting discipline, and CRM proficiency, preferably in HubSpot.

• Ability to navigate complex, multi-stakeholder environments and extended buying cycles.

• Willingness to travel approximately 50%, typically 2–3 trips per month, including overnight stays.

• Preferred: Experience in selling to academic institutions (universities, nursing schools, medical schools, etc.).

• Preferred: Knowledge of healthcare education, clinical training, simulation, or related markets.

• Preferred: Familiarity with procurement, IT review, and contracting processes typical in academic settings.

🏝️ Benefits

• 38 days of paid time off.

• Uncapped commission structure.

• Comprehensive Medical, Vision, and Dental Insurance.

• Provision of a high-specification laptop and VR headset.

• Flexible work environment with options to work from home or remotely.

• One-time office setup allowance of $600.

• 401K retirement plan.

• The rewarding experience of making a meaningful impact!