Account Management, Talent Partner

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Serve as a trusted advisor and strategic partner for a portfolio of clients.

• Conduct regular check-ins with clients to uncover value, identify risks, and proactively address issues.

• Coach clients on effectively leading and managing remote talent.

• Discover expansion opportunities and identify workload gaps and bottlenecks through targeted discovery questions.

• Assist clients in acquiring the right talent and facilitate the hiring process through consultations and interviews.

• Introduce satisfied clients to the WorkBetterNow Referral Partner Program.

• Monitor client health to identify churn risks early.

• Address concerns and collaborate on performance management strategies.

• Lead structured replacement processes as necessary.

• Conduct 15–20 meaningful client conversations each week.

• Document every interaction in HubSpot.

• Maintain clear and trackable expansion pipelines.

• Analyze trends, patterns, and recurring risks across accounts.

• Contribute to process improvements and risk mitigation initiatives.

⛳️ Requirements

• Reside in LATAM or The Caribbean.

• Possess over 2 years of experience in account management, customer success, or B2B sales.

• Exhibit strong relationship-building and communication skills.

• Demonstrated ability to manage multiple client accounts simultaneously.

• Ability to identify growth opportunities effectively.

• Strong problem-solving and conflict resolution capabilities.

• Proven track record of handling confidential information with professionalism and discretion.

• Excellent organizational skills and ability to work independently.

• Fluent in English, both written and spoken.

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

• Experienced with CRM systems and hands-on management of client relationships and pipelines.

• Comfortable working in a fully remote environment.

• Processor: Intel 11th Gen or AMD Ryzen 5000 series for Windows, or M2 for Macs.

• Minimum of 16 GB RAM.

• Stable internet connection with a speed of 25–50 Mbps minimum.

• Preferred: Experience with HubSpot.

• Preferred: Familiarity with VoIP or softphone-based calling platforms.

• Preferred: Professional experience using AI tools and workflows.

• Preferred: Background in supporting remote/distributed teams.

• Preferred: Experience in SaaS, professional services, or staffing/recruitment.

🏝️ Benefits

• Enjoy the flexibility of 100% remote work from home.

• Receive 18 paid vacation days along with U.S. federal holidays.

• Benefit from paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year).

• Thrive in a supportive, people-first environment where your input is valued.

• Participate in two in-person team gatherings each year, hosted in your local city.

• Access training and development support to enhance your skills.

• Work hours: 9:00 am - 6:00 pm EST/CST/MST/PST, including a one-hour lunch break.