Account Management Manager

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Act as the main point of contact for assigned customer accounts after the sale

• Cultivate relationships with customer stakeholders and executive sponsors

• Facilitate customer onboarding, engagement, adoption, and the realization of ongoing value

• Create and implement customer success plans that align with client business objectives and strategic priorities

• Track account health metrics to identify risks, opportunities, and areas for enhancement

• Collaborate across departments to assist with renewals, upsell opportunities, and account growth

• Work with Product, Support, and Implementation teams to address customer issues and enhance the customer experience

• Conduct regular business reviews and strategic meetings with accounts

• Keep customer documentation, activity tracking, and reports updated in CRM and customer success platforms

• Share customer feedback and market insights to aid in product and service enhancements

• Ensure a shared understanding between clients and P360 technical teams to facilitate the resolution of technical issues and project success

• Manage multiple clients and/or projects simultaneously

• Report directly to commercial leadership

⛳️ Requirements

• 5-7 years of experience in customer success, account management, consulting, or client services within healthcare technology, SaaS, or related sectors

• Preference for experience with enterprise and/or strategic customer relationships

• Proficient in using AI tools for managing routine business tasks

• Strong skills in relationship building, presentation, and problem-solving

• Exceptional written, verbal communication, and interpersonal skills

• Capability to manage multiple customer accounts and priorities in a fast-paced setting

• Experience with CRM and customer success platforms is preferred

• Ability to lead in a dynamic environment with evolving requirements and scopes

• Possess analytical thinking, team-building, critical thinking, and problem-solving skills

• Capacity to foresee potential needs and challenges before they arise

• Strong executive presence, both internally and externally

• Bachelor’s degree in Business, Healthcare Administration, Communications, or a related field is preferred

• Equivalent professional experience may be accepted in place of formal education

• Additional certifications in Account Management or healthcare are considered advantageous

• Location: NY/NJ/CT Tri-State Area & Greater Philadelphia

• Willingness to travel up to 50%

🏝️ Benefits

• Target Annual Bonus: 17.5% of base salary based on goals for customer retention, satisfaction, and business performance

• Comprehensive medical, dental, vision, and retirement plans