Account Management – all genders

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver continuous assistance to clients regarding contract, billing, and licensing issues

• Proactively identify potential risks and manage escalations

• Recognize opportunities for expansion and upgrades

• Lead negotiations, craft customized proposals, and finalize agreements

• Oversee customer onboarding processes, including kickoffs, training, and technical setup

• Ensure a seamless project launch by tracking and controlling timelines

• Create and execute individual success plans for Tier 1 customers

• Regularly monitor usage KPIs and provide actionable recommendations

• Conduct business reviews

• Design and implement strategies to enhance retention and prevent churn

• Systematically gather and prioritize customer feedback

• Collaborate closely with various teams to enhance and optimize the solution

⛳️ Requirements

• A minimum of 3 years of professional experience in Account Management, Customer Success, or a similar customer-centric B2B position

• Preference for experience in a SaaS environment, tech startup, or fast-growing company

• Technical understanding and enthusiasm for products

• Capability to comprehend complex relationships and communicate them effectively to clients

• Proficient in using a modern CRM tool, such as HubSpot

• Strong analytical abilities and the capacity to provide targeted guidance to customers

• Exceptional communication skills

• Proficient in German at C2 level

• Proficient in English at least at B2 level

• Eagerness to take responsibility, demonstrate initiative, and work in a structured and results-driven manner

• Team-oriented with a willingness to share knowledge

🏝️ Benefits

• Modern, eco-friendly offices located in Mühldorf and Munich; freely choose between remote work within Germany, office-based work, or a hybrid arrangement

• A truly established hybrid culture: 2 on-site events each year at headquarters for workshops and team building

• Permanent, full-time employment (40 hours per week)

• 30 days of annual leave, plus an additional day off on December 24 and December 31

• Competitive market-rate salary with bonus potential

• Efficient onboarding available on-site or remotely

• Open culture that encourages learning from mistakes and providing and receiving feedback

• Opportunities for training and professional development

• State-of-the-art equipment

• Ergonomic workstations available in the office

• Employee referral program

• Team events and company celebrations

• Equitable policies for workations within the EU

• Discounted Wellpass membership

• Corporate benefits