Account Integration Specialist – Senior

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Oversee and coordinate the onboarding of customers, manage client interactions, and direct campaigns for variable print or pre-media during the entire project lifecycle.

• Collect customer data, assess objectives and goals, formulate project plans, and create statements of work.

• Submit statements of work to the legal department for approval.

• Analyze customer needs and define the overall project scope.

• Gather the necessary resources and departments to execute customer campaigns.

• Estimate timelines and resources, which include programming, composition, photography, creative, and prepress elements.

• Design and implement workflows based on complexity, deliverables, costs, and job profitability.

• Maintain the master schedule and perform periodic status checks.

• Modify plans when requirements evolve.

• Communicate project status updates, issues, and potential delays to stakeholders.

• Manage customer expectations and guarantee that completed work aligns with customer SLAs and company standards.

• Conduct color review meetings and make necessary job modifications.

• Establish test cases and provide final project approval for customer go-live as needed.

• Perform additional related tasks and engage in special projects as assigned.

⛳️ Requirements

• Bachelor's degree in a field related to the functional work or role.

• 3+ years of pertinent work experience; alternatively, 3–5 years of relevant experience or a comparable amount of applicable work experience demonstrating the ability to fulfill job requirements.

• Capability to identify anomalies and critical situations and respond effectively.

• Proficiency in communicating and interacting with internal and external customers and co-workers to resolve moderately complex issues.

• Strong functional computer skills using Microsoft Windows, MAC, or other technical tools.

• Ability to quickly learn specialized software.

• Continued proficiency in primary tools or applications utilized for daily tasks.

• Excellent communication skills with the ability to convey information clearly.

• Proactive listening abilities.

• Ability to clearly articulate business needs to both internal and external customers.

• Successful completion of a pre-employment background check and drug screening.

• Candidates are advised to avoid using AI tools during interviews.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) with matching contributions.

• Life insurance.

• Voluntary supplemental insurance options.

• Tuition assistance.

• Maternity leave.

• Adoption assistance.

• Employer/partner discounts.

• Participation in bonus, commission, or incentive programs may be included depending on the role.