Account Executive – Services – SLED

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Lead the comprehensive services strategy and support teams while fostering incremental growth in services.

• Collaborate closely with the Account Team to identify opportunities and drive them to successful closure.

• Ensure that customers receive the necessary support coverage and professional services in alignment with expected outcomes.

• Engage with specialist teams to enhance the sales process.

• Partner with Customer Success to boost services adoption.

• Identify and manage opportunities across both new and existing customers and markets.

• Build and maintain robust, long-term relationships with customers.

• Generate demand for new services that align with customer needs and business objectives.

• Upsell and cross-sell additional solutions during new and renewal pursuits.

• Conduct data analysis to discover opportunities, assess buying propensity, service availability, and unattached products.

• Utilize data to identify customer needs, create forecasts, and establish sales commitments on a weekly, monthly, and quarterly basis.

• Stay updated on industry trends, market dynamics, and competitive landscapes.

• Concentrate on upselling Premium Services, Buying Program insertion, Point of Sale, and Uncovered Product Attach during new and renewal processes.

• Collaborate across functions with Account Teams, CX product management, renewals, global services sales, architectures, and portfolio AEs.

⛳️ Requirements

• Over 5 years of experience managing end-to-end deal cycles of moderate to high complexity independently.

• More than 5 years of experience in developing and executing account plans for Enterprise Accounts.

• Proven experience in identifying business priorities, buying centers, whitespace, competitive landscape, and expansion opportunities.

• Experience in collaborating with Sales Engineers, Customer Success, Marketing, Partners/Alliances, Professional Services, and executive leadership.

• Over 5 years of maintaining CRM opportunity data, including next steps, close dates, deal values, stage progression, and forecast categories.

• Ability to accurately forecast quarterly revenue using an established sales methodology and cadence.

• Proven track record of meeting sales targets across new business and existing customers in an assigned territory.

• Capacity to tailor engagement strategies to Champions, Decision Criteria, and Economic Buyers.

• Ability to connect Cisco’s portfolio to enterprise-wide Decision Criteria.

• Skilled in influencing discovery strategies and unlocking customer value through services.

• Ability to develop strategies in alignment with customer expectations and service standards.

• Proficient in designing methodologies for process optimization and forecasting accuracy.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward.

• Additional paid time off for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Performance-based incentive pay for sales employees.

• No cap on incentive compensation once performance exceeds 100% attainment.