Account Executive, Closing Scheduling – Originations Title/Close

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Supervise the scheduling department and oversee team leads.

• Generate morning reports to assess the completed work from the previous day.

• Evaluate team member productivity and conduct meetings with employees who are underperforming.

• Review assigned fees and assess Cost of Goods Sold (COGS).

• Ensure that orders are progressing and that client Service Level Agreements (SLAs) are fulfilled.

• Assist management in monitoring vacation time and tracking employee call-offs.

• Resolve escalated scheduling challenges.

• Support daily team operations as needed.

• Analyze assigned work-in-progress reports to confirm task fulfillment.

• Ensure that employees achieve minimum production and quality standards.

• Assess client activity reports to facilitate efficient operations and enhance client satisfaction.

• Review daily, weekly, and monthly reports to manage staffing and production metrics effectively.

• Oversee and engage in the daily functions of several scheduling teams.

• Address workload challenges and implement initiatives for improved efficiency.

• Enforce compliance with client time requirements.

• Maintain and communicate departmental policies and procedures.

• Conduct staff meetings to discuss operational issues and introduce new policies and procedures.

• Foster relationships with clients and vendors.

• Ensure effective communication with team members, departments, clients, vendors, and management.

• Uphold departmental profitability in accordance with company guidelines.

• Train, mentor, and assess staff performance.

• Manage and approve payroll for the department.

• Participate in the employee selection process and recommend candidates for team leader roles.

• Evaluate staffing needs and justify requirements to the Director.

• Engage in planning initiatives and enhance employee morale.

• Comply with company policies and undertake other assigned responsibilities.

⛳️ Requirements

• Exceptional communication and customer service abilities.

• Strong attention to detail.

• Capability to multitask in a fast-paced environment.

• Proficient in working across multiple systems simultaneously.

• Excellent verbal and written communication skills.

• Quick learner of new skills, processes, and procedures.

• Ability to review work-in-progress reports and manage production metrics effectively.

• Skill in managing multiple scheduling teams and resolving workload issues.

• Ability to maintain relationships with clients and vendors.

• Competence in training, mentoring, and evaluating staff.

• Proficiency in ServiceLink operating systems and internal search engines.

• Ability to comply with company policies and procedures.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Life insurance.

• 401(k) plans.

• Employee Stock Purchase Plan.

• Paid vacation time.

• Paid sick time.

• Telecommute option.

• Reasonable accommodation for qualified individuals with disabilities and disabled veterans.