This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Take charge of backend revenue from current clients.

• Create strategies for upselling, cross-selling, and renewing contracts.

• Recognize additional customer requirements, formulate appropriate proposals, and lead negotiations to completion.

• Evaluate customer objectives and historical performance during strategic meetings.

• Generate specific recommendations for the upcoming phase of the partnership.

• Build and enhance the account management team.

• Implement processes for account plans, regular client reviews, and CRM follow-ups on revenue opportunities.

• Oversee the existing customer pipeline and track backend revenue, upsell/cross-sell successes, renewal rates, and churn rates.

• Collaborate closely with the founders, Sales, and Operations teams to ensure effective customer transitions and the delivery of additional services.

• Align objectives and priorities with the Founder.

⛳️ Requirements

• Proven track record in B2B account management or sales, preferably in an agency or professional services setting.

• Demonstrated ability to enhance existing customer relationships, including successfully closing upsells and cross-sells while promoting long-term customer loyalty.

• Leadership experience or practical experience in team building and employee development.

• Capability to provide strategic advice to customers, comprehend their needs, and convert recommendations into persuasive proposals.

• Experience in negotiations and finalizing deals.

• Methodical approach to utilizing CRM systems, managing pipelines, and analyzing revenue metrics.

• Strong communication skills, proactive issue escalation, and readiness to embrace a full-time role.