Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture robust professional relationships with Vitu clients, including dealership Principals, GMs, GSMs, Finance teams, Corporate Controllers, and Title Clerks.

• Serve as the client advocate for all products and services offered.

• Offer training, consultation, and support regarding state vehicle titling and registration regulations and practices.

• Provide exceptional customer service to dealers.

• Respond swiftly to phone calls and emails.

• Address and troubleshoot issues effectively.

• Proactively recognize and communicate client needs.

• Ensure timely arrival for scheduled appointments.

• Escalate and report concerns with ownership and follow up as necessary.

• Deliver ongoing training as required.

• Offer backup phone coverage during business hours and rotational after-hours support.

• Conduct proactive reporting and issue analysis.

• Complete financial reporting at the end of each month.

• Conduct monthly volume assessments.

• Review and respond to utilization dashboards.

• Ensure compliance with state regulations.

• Manage administrative tasks assigned by the AR DFA.

• Travel up to 150 miles, 4 to 5 days a week.

⛳️ Requirements

• Must be a resident of Arkansas.

• Experience with DFA or dealership title and registration processes.

• Exceptional communication, retention, and training capabilities.

• Strong troubleshooting and problem-solving abilities.

• Excellent writing skills and keen attention to detail.

• Familiarity with various DMS systems utilized by Vitu clients.

• A clean driving record and a current state driver’s license are mandatory.

• Knowledge of state regulations related to registration processing.

• Experience in configuring settings for Chrome and Firefox.

• Proficiency in Microsoft Word, Excel, and Google Suite.

• Ability to communicate effectively with high-level executives.

• Capacity to work independently with minimal supervision.

• Maintain a positive attitude.

• Previous account management experience in a business-to-business setting is preferred.

🏝️ Benefits

• Company-provided vehicle.

• Healthcare coverage for employees and their families, including Medical, Dental & Vision.

• Health Savings Account (HSA).

• Flexible Spending Accounts (FSA).

• Generous paid time off (PTO).

• Pet Insurance.

• Retirement Planning.

• Identity Theft Insurance.

• Life and Disability Insurance.

• Commuter Benefits.

• Accident & Hospital Insurance.

• Critical Illness Insurance.

• Tuition Reimbursement.

• An inclusive, collaborative employee-first culture.

• Opportunities for growth and contribution.