Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust professional relationships with Vitu clients, including dealership Principals, GMs, GSMs, Finance teams, Corporate Controllers, and Title Clerks.

• Serve as the client advocate for Vitu's products and services.

• Provide exceptional customer service to dealers.

• Respond promptly to phone inquiries and emails.

• Address and resolve problems while troubleshooting issues effectively.

• Proactively identify and communicate client needs.

• Ensure timely arrival for scheduled appointments.

• Escalate and report issues with ownership and follow up as necessary.

• Offer ongoing and follow-up training as required.

• Provide backup phone coverage during business hours and rotational support after hours.

• Deliver proactive reporting and conduct issue analysis.

• Complete end-of-month financial reporting tasks.

• Conduct monthly volume assessments.

• Review and act upon utilization dashboards.

• Ensure compliance with state regulations in relevant areas.

• Manage administrative responsibilities assigned by AR DFA.

• Travel up to 150 miles, 4–5 days a week.

⛳️ Requirements

• Must reside in Arkansas.

• Experience in DFA or dealership title and registration is essential.

• Exceptional communication, retention, and training abilities.

• Proficient troubleshooting and problem-solving skills.

• Strong writing capabilities and meticulous attention to detail.

• Familiarity with various DMS systems utilized by Vitu clients.

• A clean driving record and a valid state driver’s license are required.

• Knowledge of state regulations regarding registration processing.

• Experience with Chrome and Firefox configurations and settings.

• Proficiency in Microsoft Word, Excel, and Google Suite.

• Ability to communicate effectively with high-level executives.

• Capable of working independently with minimal supervision.

• Travel up to 150 miles, 4–5 days a week.

• Prior account management experience in a business-to-business setting is preferred.

🏝️ Benefits

• Company-provided vehicle.

• Healthcare coverage for employees and their families, including Medical, Dental, and Vision.

• Health Savings Account (HSA).

• Flexible Spending Accounts (FSA).

• Generous Paid Time Off (PTO).

• Pet insurance.

• Retirement planning assistance.

• ID theft insurance.

• Life and disability insurance.

• Commuter benefits.

• Accident and hospital insurance.

• Critical illness insurance.

• Tuition reimbursement.