Account Executive

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Establish and nurture robust professional relationships with Vitu clients

• Offer training, consultation, and assistance regarding state regulations and practices related to vehicle titling and registration

• Serve as the client advocate for all products and services

• Provide exceptional customer service to dealers

• Quickly respond to phone calls and emails

• Address and troubleshoot issues effectively

• Proactively identify and communicate client needs

• Arrive punctually for scheduled appointments

• Escalate and report issues with accountability and follow-up

• Deliver ongoing and follow-up training as required

• Offer backup phone coverage during business hours and participate in rotational after-hours support

• Conduct proactive reporting and issue analysis

• Complete end-of-month financial reporting tasks

• Facilitate monthly volume reviews

• Review and respond to utilization dashboards

• Ensure compliance with state regulations in relevant areas

• Handle administrative responsibilities assigned by the DMV

• Provide support to clients throughout North Carolina

⛳️ Requirements

• Experience in DMV or dealership title and registration

• Strong communication, retention, and training abilities

• Must possess troubleshooting and problem-solving skills

• Excellent writing skills with a strong attention to detail

• Familiarity with various DMS systems utilized by Vitu clients

• A clean driving record and a valid state driver’s license are required

• Knowledge of state regulations related to registration processing

• Experience with configuring and setting up Chrome and Firefox

• Proficient in Microsoft Word, Excel, and Google Suite

• Ability to communicate effectively with high-level executives

• Capability to work independently with minimal supervision

• Overall positive and cheerful demeanor

• Willingness to travel up to 150 miles, 4–5 days a week

• Experience in account management within a business-to-business context is preferred

🏝️ Benefits

• Company-provided vehicle

• Healthcare coverage for you and your family, including medical, dental, and vision

• Tax-advantaged accounts such as Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• Generous paid time off (PTO)

• Pet insurance

• Retirement planning assistance

• Identity theft insurance

• Life and disability insurance

• Commuter benefits

• Accident, hospital, and critical illness insurance

• Tuition reimbursement

• Employee-first culture

• A collaborative and inclusive work environment

• Opportunities for growth and contribution