Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of up to 500 multifamily accounts spanning various markets.

• Create and implement retention strategies to ensure client satisfaction and facilitate contract renewals.

• Act as the primary point of contact for all client interactions.

• Cultivate strong relationships and enhance engagement throughout the account portfolio.

• Identify and relay upsell opportunities and potential new business to sales partners.

• Address service-related issues and effectively manage escalations.

• Take a proactive approach in managing concerns from clients and operational partners.

• Utilize Salesforce for workflow management and to pinpoint at-risk accounts.

• Prioritize outreach efforts based on service performance and client requirements.

• Collaborate with field operations and sales teams to drive solutions and facilitate service recoveries.

• Record client interactions, issue resolutions, and updates to contracts.

• Monitor account health and performance.

⛳️ Requirements

• 1-2 years of experience in a B2B sales or account management position.

• Experience managing a high-volume client portfolio is preferred.

• Outstanding verbal and written communication abilities.

• Strong influencing and problem-solving skills.

• Exceptional time management capabilities.

• Ability to prioritize tasks in a fast-paced environment.

• Proven experience working collaboratively with sales and operations teams.

• Familiarity with Salesforce is preferred.

• Proficient in Microsoft Office Suite.

• Experience in the multifamily or service industry is advantageous.

• A Bachelor’s degree in Business, Communications, Marketing, or a related field is preferred.

• Preference will be given to candidates located in the CST time zone.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your family.

• Health Savings Account (HSA) with employer contributions.

• Flexible Spending Accounts available.

• No preset accruals—manage your time and work-life balance according to your preferences.

• 10 company-paid holidays each year.

• 401k plan with company matching contributions.

• Life and disability insurance coverage.

• Accidental Death & Dismemberment (AD&D) insurance.

• Business travel coverage provided.

• Tuition reimbursement available up to $5,250 annually.

• Access to an online education center.

• Referral bonuses offered.

• Pet insurance options available.

• Associate assistance programs provided.

• Various discount programs accessible.

• Rewards and recognition initiatives in place.

• Complimentary access to Torch Fitness virtual programs.

• Monthly incentives with unlimited potential based on retention and upsell achievements.

• Monthly guaranteed earnings during the ramp-up period.

• Fully remote work environment available.