Account Executive

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and nurture relationships with designated PBM clients, which encompasses client touchpoints, contract deliverables, inquiry tracking, escalation management, and ensuring client satisfaction.

• Maintain consistent communication with clients, their representatives, and internal account teams regarding pharmacy operations.

• Act as the primary contact for daily operational inquiries.

• Organize and lead client meetings, including quarterly and annual business reviews.

• Collaborate with the Implementation Team during the onboarding of new clients.

• Collect client requirements for annual open enrollment, encompassing benefit modifications and tailored needs.

• Engage in client webinars, training sessions, and employee educational forums.

• Detect issue patterns and coordinate proactive measures with operational teams and vendor partners.

• Ensure that requirements and deliverables are met accurately and within deadlines.

• Monitor and document issues and risks associated with contractual commitments.

• Promote standardization across accounts and implement enhancements in production and operations.

• Assist Rightway partners by interpreting plan designs and resolving inquiries related to claims, benefits, and enrollment issues.

• Keep abreast of industry trends and furnish clients with insights and recommendations.

⛳️ Requirements

• Bachelor’s Degree is mandatory; Master’s Degree is preferred.

• 5-8 years of experience in pharmacy operations.

• Position can be remote or based in Dallas, TX.

• Must be detail-oriented.

• Strong consultative and presentation abilities.

• Exceptional communication and organizational skills.

• Capability to unite stakeholders to devise solutions for challenges.

• Robust client management skills.

• Knowledge of pharmacy benefits.

• Proficient and innovative problem-solving skills.

• Ability to prioritize tasks and navigate change effectively.

• Experience in leading projects and influencing others without formal reporting authority.

• Basic proficiency in Excel and Google Sheets.

• Fundamental knowledge of PowerPoint and Google Slides.

🏝️ Benefits

• Bonus opportunities.

• Equity participation.

• Potential travel to client locations for Open Enrollment or Benefit Fairs may be required.