Account Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the management and expansion of a portfolio consisting of corporate customer accounts

• Provide support to the Account Director in account management tasks

• Serve as a primary contact for customer inquiries and requests

• Collaborate with operational, commercial, finance, and sustainability teams

• Track contract performance, KPIs, and service metrics

• Ensure precise reporting is maintained

• Compile insights and reports for customer review sessions

• Aid in contract renewals and commercial initiatives

• Identify potential service enhancements and sustainability projects within customer accounts

• Assist in discovering cross-selling and upselling prospects

• Keep abreast of industry and customer sector trends, sharing pertinent insights with the Account Director

• Conduct site visits to evaluate service delivery, waste solutions, and overall value

• Provide exceptional service to help customers meet their sustainability objectives

⛳️ Requirements

• A full UK driving licence is mandatory

• Strong organizational and administrative skills with meticulous attention to detail

• Excellent verbal and written communication skills in a professional context

• Commercial awareness and eagerness to enhance financial understanding

• Analytical mindset capable of interpreting performance data effectively

• Proactive and solution-oriented approach to tackling challenges

• Capability to work efficiently in a dynamic, cross-functional environment

• Proficient in prioritizing tasks and maintaining composure under pressure

• Strong customer orientation with a “right first time” philosophy towards service delivery

• Experience in roles such as Account Executive, Account Coordinator, Customer Success, or similar client-facing positions

• Familiarity with a B2B setting; experience in waste management, environmental services, facilities management, or related fields is preferred

• Background in supporting customer accounts, contracts, or service delivery

• Knowledge of CRM systems and proficiency in Microsoft Office

• Interest in sustainability, environmental services, or ESG initiatives

🏝️ Benefits

• Competitive salary along with performance-related bonuses

• Provision of a company car

• Access to a pension scheme

• Rewards for length of service

• Referral bonuses available

• MyPerks platform for employee benefits

• Cycle to Work scheme

• Discounts on gym memberships

• Discounts on skip hire services

• Availability of flu vaccinations

• Eyecare vouchers provided

• Employee Assistance Programme for support

• Confidential counseling services

• MyPerks Wellbeing Centre for health resources

• Access to trained Mental Health First Aiders

• Enhanced maternity/paternity leave benefits

• A day off for your birthday

• Holiday trading scheme for added flexibility

• Opportunities for volunteer days

• Collaboration with local charities for community engagement

• Initial 23 days of holiday, increasing to 25 after two years

• Options available for holiday buy/sell

• Regular “My Voice” surveys with follow-up check-ins