Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Effectively oversee the customer experience for the company’s most engaged players.

• Serve as the strategic relationship partner for high-value players, enhancing loyalty and product satisfaction.

• Review MVP Scouting reports and conduct due diligence to onboard MVP users.

• Develop and manage a portfolio of approximately 500 players across multiple state territories.

• Contribute to the strategic enhancement of the PrizePicks MVP program, focusing on player engagement, elevated care, and responsible gaming.

• Independently handle offline expense budget decisions to curate personalized MVP experiences.

• Quickly troubleshoot and resolve issues faced by assigned MVPs.

• Collaborate with senior external and internal personnel, including Experiential Marketing and Partnerships teams, to implement in-person MVP touchpoints and event access.

• Work alongside the MVP Team and other PrizePicks departments to identify engagement opportunities and foster innovation in Member experience.

• Apply all MVP policies and guidelines, with a strong emphasis on Responsible Gaming practices.

⛳️ Requirements

• 3-5 years of experience in customer-facing roles, preferably in high-end customer service.

• Demonstrated experience managing the company’s most valuable and engaged customers.

• Comprehensive understanding of customer segmentation, lifecycle stages, and CRM best practices.

• Experience in a mobile-first, fast-paced consumer technology or gaming environment is highly preferred.

• Exceptional interpersonal and communication skills, with a talent for building relationships.

• Committed to delivering top-tier service.

• Strong analytical abilities to interpret data and translate insights into actionable steps.

• Enthusiastic about sports and fluent in sports-related discussions.

• While gaming and/or card-collecting knowledge is not mandatory, it is beneficial for the role.

• Thrives in a hyper-growth environment and willing to contribute wherever needed.

• Excellent communication and cross-functional leadership capabilities.

• Familiarity with regulatory and compliance issues in gaming, fantasy sports, or sports betting is an advantage.

• Occasional travel for this role is anticipated.

• Willing and able to work non-traditional hours.

• Open to qualified applicants nationwide in the U.S.

• Must possess authorization to work for any employer in the U.S.; employment visa sponsorship is not available.

🏝️ Benefits

• Company-subsidized medical, dental, and vision plans.

• 401(k) plan with a company match.

• Annual bonus opportunities.

• Flexible PTO to promote a healthy work/life balance (2 weeks is STRONGLY encouraged!).

• Generous paid leave programs, including 16-week paid parental leave and disability benefits.

• Flexible work arrangements and modern schedules focused on results rather than hours worked.

• Company-wide in-person events and team outings.

• Lifestyle enhancement program.

• Provision of company equipment (Windows & Mac options).

• Annual performance reviews with opportunities for growth and career development.