Account Executive

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a comprehensive account manager, overseeing the process from identifying opportunities to delivery and activation.

• Ensure effective business execution and maintain customer satisfaction within assigned accounts.

• Serve as a secondary contact for client communications and take the lead on specific functions.

• Facilitate internal and external customer support meetings, which may occasionally occur in the early morning or late evening with global team members.

• Keep task trackers updated and manage routine slide deck revisions.

• Organize breakout sessions and ensure all tasks are completed.

• Lead operational execution in the capacity of the Senior Account Executive's representative.

• Advocate for customers in situations where the Senior Account Executive is unavailable.

• Initiate internal discussions to quickly resolve customer satisfaction concerns.

• Pursue new leads and business opportunities within the current account base.

• Collaborate with the Senior Account Executive to respond to RFPs.

• Travel for significant customer meetings, quarterly business reviews, conferences, and factory tours.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field.

• Over 7 years of experience as a full cycle account manager, from opportunity identification to delivery and activation.

• More than 5 years of experience acting as a secondary contact for all communications.

• At least 5 years of experience in supporting infrastructure solutions, as well as datacenter or hyperscale outside and inside sales.

• Proven experience advocating for customers in the absence of the Senior Account Executive.

• Background in driving internal discussions to ensure alignment and effective communication with customers.

• Experience in pursuing new leads within the infrastructure, hyperscale, or datacenter account base.

• Competence in delivering reports and data-driven insights.

• Experience in preparing materials for leadership and customer-site presentations.

• Proficient in Microsoft Office Suite.

• Comfortable with cold calling.

• Strong ability to prioritize and work independently.

• Excellent verbal and written communication skills.

• Exceptional organizational skills and attention to detail.

• Willingness to travel for key customer meetings and events.

🏝️ Benefits

• Bonuses and/or commissions may be offered.

• Lenovo benefits are accessible through www.lenovobenefits.com.

• We are an equal opportunity employer.

• Support for accommodations during the application process is available.