Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and pursue qualified business opportunities through outbound outreach, referrals, networking, industry events, social media, and existing customer networks

• Develop and sustain a pipeline of qualified sales opportunities via prospecting, market research, and relationship cultivation

• Lead discovery discussions to understand customer objectives, accessibility requirements, workflows, utilization expectations, purchasing standards, and business challenges

• Oversee the complete sales cycle from product demonstrations and presentations to proposals, negotiations, and contract execution

• Meet established sales, revenue, pipeline, and activity targets

• Act as the primary point of contact for potential customers throughout the sales journey

• Ensure a smooth transition to the Partner Success Manager after contract execution

• Collaborate on implementation planning and identify renewal or expansion opportunities

• Coordinate with Customer Success, Support, Product, Marketing, and other internal teams

• Collect customer and market feedback to enhance products, services, and sales strategies

• Keep accurate records of customer, opportunity, and contract information in the CRM

• Prepare pipeline updates, forecasts, activity reports, and other sales documentation

• Maintain up-to-date knowledge of products, services, pricing, and customer resources

• Represent Convo at conferences, trade shows, customer meetings, networking events, and community activities

• Communicate Convo’s mission and dedication to accessible communication

• Build relationships with organizations and communities that could benefit from Convo’s products and services

• Promote diversity, equity, inclusion, and accessibility in customer interactions

⛳️ Requirements

• 3+ years of experience in professional sales, business development, or account management

• Experience overseeing a B2B sales process from prospecting and discovery to negotiation and closing

• Ability to create new business opportunities and foster lasting customer relationships

• Experience conducting customer meetings, presentations, product demonstrations, and contract negotiations

• Excellent verbal, written, interpersonal, presentation, and negotiation skills

• Ability to comprehend customer needs and effectively communicate product and service value

• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems

• Strong organizational skills with the capability to manage multiple opportunities, customers, priorities, and deadlines

• Ability to work independently, show initiative, and remain accountable for assigned goals

• Ability to collaborate effectively with cross-functional teams in a remote and rapidly changing environment

• Capacity to handle customer, contractual, financial, and organizational information with confidentiality and professionalism

• Fluency in American Sign Language

• Lived, professional, or community experience within the Deaf and/or hard of hearing community

• Willingness to travel periodically for customer meetings, conferences, and industry events

• Valid passport for travel

• Flexibility to work a varied schedule when business needs require

• Preferred: experience in B2B, SaaS, technology, telecommunications, accessibility, language-access, or service-based sales

• Preferred: experience selling to healthcare, finance, education, government, retail, or professional services organizations

• Preferred: experience managing complex or enterprise accounts with multiple stakeholders

• Preferred: familiarity with consultative, solution-oriented, or relationship-based selling methodologies

• Preferred: experience supporting retention, renewals, and expansion opportunities

• Preferred: knowledge of accessibility practices and communication needs of Deaf and hard of hearing individuals and communities

🏝️ Benefits

• Commission in addition to the $75,000–$80,000 USD salary range

• Professional development and opportunities to enhance skills

• Flexible remote work arrangement

• Meaningful work promoting communication accessibility

• Inclusive culture based on respect, collaboration, and belonging

• Opportunities for career advancement

• Commitment to teamwork, innovation, integrity, and exceptional service