Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of medium to large-sized accounts.

• Provide program management support both internally and for clients.

• Track customer feedback and proactively identify and resolve issues.

• Review and address discrepancies, including reconciling credit card transactions.

• Collaborate with customers to develop business plans or assist in plan execution.

• Communicate updates and escalate issues when necessary.

• Build and nurture relationships with key contacts at customer organizations.

• Utilize CRM tools and relevant technology solutions effectively.

• Analyze client needs from a project experience perspective and create tailored plans.

• Conduct research to gather and analyze pertinent information and data.

• Prepare client presentations and reviews.

• Request and validate ad hoc financial and management reports.

• Oversee customer metrics and maintain accurate data sources.

• Keep CRM information up to date.

• Design and manage surveys.

• Provide assistance with various projects and support using MS Office.

• Ensure effective communication across all levels of the program management team.

⛳️ Requirements

• Must be a resident of the United States.

• Must be located in the PT time zone or be willing to work during the business hours of this time zone daily.

• Familiarity with project management and BCD Travel Products and Services.

• Comprehensive understanding of travel industry dynamics gained through agency or procurement experience.

• Proficient in business analysis and possess strong financial acumen.

• Experienced in using Excel for reporting and creating PowerPoint presentations.

• Familiarity with Power BI or other Business Intelligence tools is advantageous.

• Strong command of the English language.

• Excellent communication and interpersonal skills, comfortable engaging with all organization levels.

• Knowledgeable in client technology tools.

• Degree from a college, associate degree, or university or equivalent experience.

🏝️ Benefits

• Flexible working hours with opportunities for remote work or working from home.

• Opportunities to enhance your skills and advance your career.

• Be at the forefront of travel technology and help shape the future of business travel.

• Generous vacation allowance.

• Access to tools for mental, physical, and financial well-being.

• Travel industry professional perks and discounts.

• An inclusive workplace that celebrates diversity.

• Work from anywhere for up to 60 days a year.