Account Director, Strategic Accounts

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage and expand a portfolio of key customer accounts throughout North America.

• Establish trusted relationships with essential customer stakeholders and serve as their primary commercial liaison.

• Enhance customer retention, secure contract renewals, identify upsell opportunities, and foster long-term account growth.

• Create and implement account strategies aimed at improving customer satisfaction, developing relationships, and increasing revenue.

• Act as an advocate for customers within the organization.

• Facilitate the successful finalization of strategic opportunities with significant industry players.

• Identify, evaluate, and cultivate new business prospects across telecommunications, retail, MVNO, mobility, device financing and leasing, and enterprise technology sectors.

• Build and sustain a robust pipeline of qualified prospects.

• Oversee sales efforts from initial contact through to contract finalization.

• Develop relationships and increase Trustonic’s footprint within the wireless and connected device ecosystem.

• Lead commercial dialogues and contract negotiations.

• Collaborate with Legal, Product, Operations, Finance, and Executive Leadership teams.

• Keep precise sales forecasts and CRM documentation.

• Meet or surpass targets for revenue, retention, account growth, and new business acquisition.

⛳️ Requirements

• Proven track record in enterprise sales, strategic account management, business development, or a comparable commercial position.

• Demonstrated success in managing complex sales engagements that involve multiple stakeholders.

• Experience in nurturing and expanding strategic enterprise customer relationships.

• Strong background in customer retention, account growth, upselling, and new business acquisition.

• Experience navigating sales processes from initial engagement to contract execution.

• Familiarity with Salesforce or a similar CRM system.

• Excellent communication, presentation, negotiation, and relationship development skills.

• Background in telecommunications, wireless, SaaS, fintech, mobility, device lifecycle management, or related technology sectors.

• Experience collaborating with mobile operators, retailers, MVNOs, distributors, channel partners, or service providers.

• Proven success in selling to enterprise technology organizations.

• Existing relationships or knowledge of the North American wireless and connected device ecosystem.

• Strong commercial insight and capability to identify and cultivate revenue-generating opportunities.

• Exceptional relationship-building and stakeholder engagement skills.

• Strong negotiation and presentation capabilities.

• Ability to manage complex sales cycles involving multiple stakeholders.

• Proficient in pipeline management, forecasting, and CRM practices.

• Strategic, customer-oriented mindset with a clear focus on achieving measurable commercial results.

🏝️ Benefits

• Competitive compensation package.

• A base salary that acknowledges your expertise and contributions.

• Bonus program that allows you to share in our collective success.

• Private medical insurance for you and your family starting on your first day.

• Flexible remote working options to accommodate your lifestyle.

• An open holiday policy with no cap on days off.

• Support for volunteer efforts and causes that are important to you.

• Opportunities for professional growth and career advancement.

• Interaction and exposure to global teams.

• Commitment to diversity, equity, and inclusion within the workplace.

• A collaborative environment that values your input and prioritizes your wellbeing.

• Opportunity to work with technology that promotes global economic inclusion and positively impacts people's lives.