Account Director – SLED

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Drive sales revenue by actively marketing Zayo products and services to designated account segments.

• Achieve monthly, quarterly, and annual sales targets through proactive prospecting and sales efforts.

• Present proposals and guide customers throughout the sales journey.

• Attain high Net Promoter Score ratings by providing outstanding customer support during the sales process.

• Sustain existing customer relationships, secure ongoing revenue through long-term agreements, and acquire new accounts.

• Utilize knowledge of customers, industry trends, and services to meet revenue goals.

• Formulate account strategies, solution designs, and manage relationships with the Sales team.

• Handle a significant workload while ensuring responsiveness.

• Monitor, evaluate, and report on sales performance and activities using Salesforce and other reporting tools.

• Deliver accurate and timely forecasts for sales opportunities.

• Keep detailed records of customer activities for sales and forecasting reports.

• Provide timely and accurate information to management.

• Collaborate with other departments to ensure customer satisfaction and achieve revenue targets.

• Work effectively as part of a team while also being able to operate independently with minimal supervision.

⛳️ Requirements

• Bachelor’s degree or equivalent from a four-year college; or a comparable combination of education and experience.

• At least five (5) years of experience in solution selling to large SLED Accounts (public sector/government/education).

• Proven expertise in the E-rate program and capability to align Zayo’s services with funding cycles, RFP timelines, and eligible service categories.

• Demonstrated success in developing opportunities prior to procurement, shaping specifications, and influencing project design.

• Familiarity with state contract vehicles, cooperative purchasing programs, and education consortiums.

• Strong understanding of Fiber Infrastructure, IP, SD-WAN, Security, and/or Managed Services.

• Consistent success in achieving targeted sales objectives.

• Excellent verbal and written communication abilities.

• Outstanding customer service and relationship-building skills.

• Comprehensive understanding of account management and the strategic selling process.

• Strong problem-solving and interpersonal skills.

• Proficient in Microsoft Word, Excel, and PowerPoint; knowledge of Salesforce is a plus.

• This position does not qualify for employment-based visa sponsorship.

🏝️ Benefits

• Health insurance

• Life insurance

• Disability plans

• Retirement 401(k) Savings Plan

• Generous paid time off policy, including paid parental leave

• Eligibility for sales incentive plan