Account Director – SLED

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provide support for both current and potential SLED accounts (public sector / education) that require Zayo's fiber infrastructure and connectivity services.

• Attain sales and revenue growth objectives through effective account management and the acquisition of new accounts.

• Advocate for Zayo's products and services to designated account segments.

• Achieve monthly, quarterly, and annual sales targets through active prospecting and selling efforts.

• Deliver proposals and guide customers through the sales journey.

• Sustain elevated Net Promoter Score results by providing exceptional customer support.

• Cultivate customer relationships, secure ongoing revenue through long-term commitments, and acquire new accounts.

• Utilize knowledge of customers, industry trends, and services to meet revenue goals.

• Collaborate with the Sales team on account strategies, solution design, and relationship management.

• Handle a high workload while ensuring prompt responsiveness.

• Monitor, analyze, and report on sales performance and activities using Salesforce and other reporting tools.

• Provide timely and accurate forecasts of sales opportunities and customer engagement records.

• Supply management with precise and timely information.

• Coordinate with various departments to ensure customer satisfaction and achieve revenue targets.

• Work collaboratively as part of a team while also being able to operate independently with minimal oversight.

⛳️ Requirements

• Bachelor’s degree or equivalent from a four-year college; or a comparable combination of education and experience.

• At least five (5) years of experience in solution selling to large SLED accounts (public sector / government / education).

• Proven expertise in the E-rate program and the ability to align Zayo’s services with funding cycles, RFP timelines, and eligible service categories.

• Documented success in developing opportunities prior to procurement, shaping specifications, and influencing project design.

• Familiarity with state contract vehicles, cooperative purchasing programs, and educational consortiums.

• Strong knowledge of Fiber Infrastructure, IP, SD-WAN, Security, and/or Managed Services.

• Consistent track record of achieving targeted sales goals.

• Excellent verbal and written communication abilities.

• Outstanding customer service and skills in building and maintaining relationships.

• Comprehensive understanding of account management and the strategic selling process.

• Strong problem-solving and interpersonal capabilities.

• Proficient in Microsoft Word, Excel, and PowerPoint; experience with Salesforce is a plus.

• Must reside in the Detroit or Lansing, Michigan metropolitan areas.

• Not eligible for employment-based visa sponsorship; Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization.

🏝️ Benefits

• Health insurance

• Life insurance

• Disability plans

• Retirement 401(k) Savings Plan

• Generous paid time off policy

• Paid parental leave

• Dental insurance

• Vision insurance

• Potential eligibility for a discretionary annual incentive plan or sales incentive plan

• Reasonable accommodation during the employment selection process