Account Director – SLED

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Provide support to current and potential SLED accounts requiring Zayo fiber infrastructure and connectivity services.

• Attain sales and revenue growth objectives through effective account management and acquisition of new accounts.

• Achieve monthly, quarterly, and annual sales targets through active prospecting and selling efforts.

• Present proposals and guide customers throughout the sales process.

• Ensure exceptional customer support and achieve high Net Promoter Scores.

• Foster customer relationships, secure existing revenue through long-term commitments, and pursue new account sales.

• Utilize knowledge of customers, industry, and services to meet revenue goals.

• Collaborate with the Sales team to develop account strategies, solution designs, and relationship management.

• Monitor, analyze, and report on sales performance and activities using Salesforce and other reporting tools.

• Accurately forecast sales opportunities in a timely manner.

• Maintain records of customer activities and provide timely updates to management.

• Work closely with other departments to ensure customer satisfaction and achieve revenue objectives.

• Collaborate effectively as part of a team while also working independently with minimal supervision.

⛳️ Requirements

• Bachelor’s degree or equivalent from a four-year college; or an equivalent combination of education and experience.

• At least five (5) years of experience in solution selling to large SLED accounts.

• Strong financial acumen and business insight.

• Proven success and consistency in meeting targeted sales objectives.

• Excellent verbal and written communication abilities.

• Outstanding customer service and skills in building and maintaining relationships.

• Comprehensive understanding of account management and the strategic selling process.

• Effective problem-solving and interpersonal skills.

• Proficiency in Microsoft Word, Excel, and PowerPoint; familiarity with Salesforce is a plus.

• Complete understanding of Zayo Networks’ value proposition, products, and services, including Ethernet, OCN, IP transport, Dark Fiber, custom access, and colocation.

• Must reside in the Boston, Massachusetts metro area.

• Not eligible for employment-based visa sponsorship.

🏝️ Benefits

• Health insurance

• Life insurance

• Disability plans

• Retirement plans

• Excellent health, dental, and vision insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy, including paid parental leave