Account Director – Revenue Lifecycle Management

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of a designated portfolio of Neocol accounts, aiming to achieve annual revenue and margin goals.

• Discover organic growth possibilities within the subscription economy.

• Cultivate enduring relationships with key stakeholders, acting as a trusted advisor.

• Lead the development of proposals and statements of work; collaborate with Sales on pre-sales efforts, scope evaluations, capability demonstrations, and pitch presentations.

• Function as a senior billable resource on strategic Revenue Cloud initiatives while maintaining a billable quota.

• Ensure high-quality delivery and client satisfaction.

• Manage account planning, forecasting, and client KPIs, such as CSAT.

• Maintain oversight of delivery risk, margin, and capacity throughout the portfolio.

• Work cross-functionally to align staffing and delivery results.

• Gather engagement feedback and best practices to enhance and expand playbooks and service offerings.

• Participate in marketing initiatives, thought leadership, digital and in-person events, and customer success activities.

• Embody Neocol’s culture and values, serving on the leadership team.

⛳️ Requirements

• Over 10 years of experience in client services, consulting, or professional services, including direct account management and delivery.

• A demonstrated history of expanding client accounts and managing portfolio revenue and margin in a consultative manner.

• Experience leading enterprise Salesforce projects, encompassing consultative scoping and SOW development.

• Strong expertise in project governance, delivery methodologies (Agile, hybrid, waterfall), risk management, and change management.

• Exceptional executive presence, with a proven ability to communicate effectively and credibly with C-suite stakeholders.

• Skilled in delivery tools such as Salesforce, JIRA, Smartsheet, Slack, and Google.

• Previous experience in managing or mentoring staff within a project or professional services setting.

• Familiarity with post-PE operational environments, including margin accountability and delivery efficiency metrics.

• In-depth knowledge of the subscription economy, recurring-revenue models, and RevOps.

• Experience with Salesforce Revenue Cloud, including Revenue Cloud Advanced (RCA) and CPQ.

• Comfortable working in a global, remote-first setting.

🏝️ Benefits

• Competitive salary and benefits package.

• Flexible time off policy that promotes genuine work-life balance.

• Monthly stipend for home office expenses.

• 401(k) plan with employer matching.

• Comprehensive coverage for medical, dental, and vision needs.

• Adoption assistance programs.

• Ongoing internal training and development opportunities.

• Employee-led Employee Resource Groups (ERGs).

• Mentorship programs available.

• Opportunities for continuous learning.