Account Director, Growth Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of individual revenue targets while contributing to overall pod revenue objectives.

• Create strategies aimed at retaining and expanding top-tier partnerships.

• Manage executive-level client relationships and facilitate strategic discussions.

• Monitor client health, address potential risks, and identify opportunities for expansion.

• Ensure the successful execution of campaign performance, one-off projects, and analytics deliverables.

• Collaborate with sales counterparts to drive upselling and increase partner budgets.

• Facilitate onboarding for new clients and brands, including campaign setup and material coordination.

• Oversee the setup of campaigns and programming inputs using standardized workflows and templates.

• Track, troubleshoot, and optimize client performance in collaboration with internal teams and AI tools.

• Mentor new team members and support development of AI skills and process adoption.

• Provide timely reporting and dashboards to inform budget allocation and decision-making processes.

• Translate data and performance trends into actionable recommendations for clients.

• Deliver client presentations, reviews, and QBRs utilizing AI-enabled insights and visual narratives.

• Supervise revenue actualizations and billing procedures.

• Employ sales enablement, AI, and automation tools to enhance operational efficiency.

• Participate in hiring processes and help shape the culture and structure of the partner manager team.

• Exemplify Fetch’s values and maintain a growth mindset towards new tools and AI-assisted workflows.

⛳️ Requirements

• A minimum of 8 years of experience in account management, partnerships, sales support, or a related field.

• Direct industry experience in digital media, advertising, or consumer data preferred.

• Proven track record of driving revenue through renewals, upsells, and growth conversations with clients.

• Strong organizational and execution capabilities with the ability to handle multiple priorities effectively.

• Expertise in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business results.

• Familiarity with AI tools like ChatGPT and Gemini AI, as well as automation platforms such as Zapier, and creating new AI-enabled processes.

• Excellent communication and collaboration skills.

• Comfortable working in fast-paced or evolving environments.

• Bachelor’s degree or a suitable combination of education and experience.

• Direct client vertical experience is preferred.

• Familiarity with CRM tools such as Salesforce is preferred.

• Experience in coaching and collaborating with implementation, analytics, or other cross-functional teams is preferred.

🏝️ Benefits

• Equity for full-time employees.

• 401(k) matching dollar for dollar up to 4% of eligible pay.

• Comprehensive medical, dental, and vision plans, including coverage for pets.

• $10,000 per year in education reimbursement.

• Participation in Employee Resource Groups and Inclusion Council.

• Flexible Paid Time Off (PTO).

• Nine paid holidays.

• A week-long break at the end of the year.

• Fourteen weeks of fully paid parental leave.

• Six additional weeks of paid childbirth recovery leave for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members.

• Flexible work environment, including fully remote work options for US-based roles.

• Provision of hardware and software for remote work.