Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the ongoing success, retention, and expansion of vital client relationships

• Provide oversight, strategic direction, and client relationship management

• Enhance production efficiency and excellence through internal collaboration

• Manage a multi-million-dollar portfolio, ensuring the financial health, growth, and retention of each account

• Focus efforts on supporting the execution of project management

• Oversee budgets while safeguarding client and business financial needs

• Prioritize tasks across accounts to guarantee timely and on-scope delivery

• Take ownership of account budgets, forecasts, and change orders

• Lead account strategy and address issues with client decision-makers

• Report on account strategy, performance, and financial data to senior leadership

• Collaborate with internal leaders on strategic initiatives

• Manage revenue forecasts, budgets, renewals, and account-level profitability

• Maintain accounts at or above targeted billing rates

• Direct SOWs, change orders, and scope recommendations

• Prioritize tasks across accounts, ensuring projects remain on time, within budget, and within scope, while resolving internal team conflicts

• Develop and lead annual growth and health plans

• Conduct quarterly business reviews and executive assessments

• Translate performance data into actionable recommendations aligned with client business outcomes

• Mentor and develop Account Managers, transitioning from execution to advisory roles

• Strengthen existing relationships while targeting new clients for the portfolio

• Assist with new business pitches and RFPs

• Oversee contract reviews, renewal processes, and related reporting

• Collaborate on strategic growth, development initiatives, process enhancements, team training, and personal development

• Contribute to innovation and experimentation in healthcare marketing products and services

• Build and nurture relationships with key client decision-makers and executive leaders

• Align executive vision with daily execution within complex health systems

• Collaborate on marketing strategy, which includes digital/performance media, measurement and analytics, creative and brand strategy, and SEO

• Engage in performance review and optimization discussions using channel-level media metrics

• Identify client case studies

⛳️ Requirements

• Experience in managing agency of record relationships, encompassing brand strategy, creative agency, and media strategy

• Preferably have experience with enterprise health systems / IDNs or health plans

• Proven track record of leading complex agency of record relationships

• Ability to communicate effectively with client decision-makers, leaders, influencers, and daily execution support teams

• Capability to manage client needs while prioritizing requests and projects

• Ability to lead internal teamwork in high-pressure situations

• Capability to direct client strategy and collaborate with SMEs on client-facing recommendations

• Experience with contract reviews, budgets, renewal cycles, revenue forecasts, and account-level profitability management

• Experience in leading account growth initiatives, QBRs, and executive business reviews linked to marketing performance and business outcomes

• Proficiency in agency financial management, including SOWs, estimates, change orders, utilization, and billing rate targets

• Experience working with cross-departmental leaders on strategic growth, process improvements, team training, and development

• Proven experience in leading and mentoring junior team members

• Commitment to ongoing learning and understanding the healthcare marketing landscape

• Ability to collaborate on new business pitches and RFPs

• Skill in building and managing strategic relationships with key client decision-makers and executive leaders

• Competence in collaborating on digital/performance media, measurement and analytics, creative and brand strategy, and SEO

• Understanding of channel-level media performance metrics

• Ability to identify client case studies

• Exceptional written, presentation, and verbal communication skills

• Capability to perform and present effectively in high-pressure environments

• Self-motivated, inquisitive, proactive, and focused on customer service

• Minimum 5 years of experience in healthcare or marketing agency client success

• Bachelor's degree in business, sales, marketing, communications, finance, economics, or a related field

• Willingness and ability to travel occasionally for conferences and client meetings

• Ability to work remotely from a home office when not traveling

🏝️ Benefits

• Fully remote work from a home office when not traveling

• Occasional travel for conferences and client meetings

• Opportunity to make a direct and meaningful impact on key accounts and the overall business

• Potential for career growth

• Collaborate with an exceptional team